If you need help, Printer support and service | Tektronix 560

Chapter

7 Troubleshooting

If you need help

If you need assistance, contact your local Tektronix dealer or sales representative or any of these listed resources:

Type of service	How to access	Details

Customer Support Centers	U. S. and Canada	Monday through Friday
Printer support and service	1-800-835-6100	6:00 am to 5:00 pm PST
	Australia	Italy
	1800 811 177	1678 77261
	Austria	Luxembourg
	0 660 5804	0800 2853
	Belgium	Norway
	0800 1 5059	800 11782
	Denmark	Spain
	80 01 81 76	900 97 4499
	Eastern Europe and the	Sweden
	Middle East	020 795 177
	+44 1908 681707
	Finland	Switzerland
	0800 1 14494	155 9493
	France	The Netherlands
	05 90 85 41	06 0221647
	Germany	UK
	0130 82 10 68	0800 558668

Supplies	U. S. 1-800-835-6100	Canada 1-800-563-1289
Information on local	Outside U. S. and Canada
	Outside U. S. and Canada

Tektronix dealers	Contact local Tektronix dealers or ofﬁces for a list of local dealers

User Manual

7-1

Image 173

Tektronix 560 user manual If you need help, Printer support and service

Contents

Phaser Color Laser Printer Page Phaser 560 Color Laser Printer Warranty Symbols as marked on product Users safety summaryTerms in manual Caution Terms on product Caution Vorsicht For Users in Norway Contents Printing Basics Viii Phaser 560 Color Laser Printer Caring for Your Printer Printing Beyond the Basics Using the Front Panel Troubleshooting Index Regulatory Information and SpecificationsSupplies, Accessories, and Expanding Your Printing System Page Chapter FeaturesFeature Description Introduction PhaserLink software Quick Reference Guide Information roadmapConsumables Instruction Sheets Diskettes World Wide Web PhaserShare manualsPage At a glance Setting up the printer What you get with your printer Setting up the printer 9698-02 Optional accessories Registering your printer Accessories box Removing the packing material Installing the optional Lower Tray Assembly Installing the toner cartridges 9698-07 Preparing the imaging unit Insert the Quick Reference Guide Setting up the output tray Remove the Paper tray Adding paper or transparencies Tray Media Type Size Types and sizes of media traysMulti-Purpose Feeder Loading media 9008-14 If you have a single media tray Install a media tray into each of the three slots If you have a Lower Tray Assembly Printer ports Connecting the printer Parallel Turning on the printer When the printer is ready for operation What happens at power-up Selecting a language for the front panel Making a demonstration print Setting the Energy Star Timeout PC/Windows software These are the basic steps for software installationOverview Yes Easy Installation Custom Installation Installing printer software for WindowsPhaserPrint Plug-in for Photoshop Drivers/PPDs Manufacturers/Printers dialog box, click Have Disk Installing printer software for Windows NT Installing Printer Software Easy Install Custom Install Installing Printer Software Tektronix Printer Driver Easy Installation Go on to the setup instructions refer to the next Select the printer’s port, click OK Click OK in the next dialog box TCP/IP connection Setting up the printer on a network Windows NT 3.5 AppleTalk connection COM Setting up the printer on a network Windows NT Shared Custom Install Easy InstallMacintosh software Overview for MacOS platforms Install Custom Install or Easy Install? For Custom Install Installing printer software for MacintoshFor Easy Install Setting up the Phaser 560 printer driver TKP560P1.PPD Setting up the Apple LaserWriter 8 printer driver Setting up the Phaser 560 GX printer driver Downloadable printer utility ﬁles PhaserPrint for Unix software demoWorkstation software Printing from a PC Printing Basics Printing Basics Print features quick reference Windows printer drivers Print features quick reference Windows printer drivers contd Details Using the AdobePS 4 driver with WindowsPaper Graphics Download header with each print job PostScript Selecting printer options from the Control Panel Using the Windows NT 4.0 PostScript driverPrint command options in an application Select Paper Size and Source Setup options in an application Using the Windows NT 3.5 and 3.51 PostScript driver Using the Tektronix printer driver for Windows Job Control Using the Adobe PostScript driver for WindowsFeatures To access the timeout settings Setting the timeoutsTo change the timeout settings Windows Printing from a Macintosh Using the printer’s front panelSupported Macintosh printer drivers Downloading utility ﬁles Feature Driver name Phaser Apple LaserWriter Phaser 560 GX Print features quick reference Macintosh printer drivers Quick Collate Using the Multi-Purpose Feeder Using the Phaser 560 printer driverSelect media size Select printer-speciﬁc options Using the Apple LaserWriter 8 printer driver Selecting printing options Using the Phaser 560 GX printer driverPrinting with a desktop printer Unix workstations Printing from a workstationOverview Workstation Operating System For more information Printing from speciﬁc applications Print featuresGeneral hints and tips Through a supported printer driver recommended Print features quick reference Printer’s front panel Print features quick reference Printer’s front panel contd Print-quality modes Swop Color corrections Output Order Face Up Output OrderOutput Order Face Down Hints Resident typefaces PostScript Fonts 9317-10 Macintosh fonts Resident typefaces PCL5Downloading fonts Printer languages PostScript, HP-GL, PCL5 Size Media Type All about mediaMedia sizes Margins Media Size Print area Top Bottom Sides Margins and print area Media types Selecting a media type Media trays Selecting a media tray by location Loading plain paper Loading letterhead paper Loading transparencies Hints for making transparencies Specialty media Using the Multi-Purpose FeederStandard media Thin Medium Thick Setting media thickness Inserting the media Multi-Purpose Manual Feed see Step Selecting the Multi-Purpose FeederFront panel selection Transparencies Loading specialty media in the Multi-Purpose Feeder Letterhead 3 4 5 6 Glossy Coated Glossy Coated Paper and Card stock 9698-117 Your application Envelopes Make the following selections A supported printer driver Minimum Labels Printing Basics Tektronix Fabric Transfer Media Flip Horizontal Duplex printing Printer Defaults menuMaking selections in the driver Making selections in the front panel Face Up Tray Listed under Multi-Purpose FeederMulti-Purpose Now face down Page Printing Beyond the Basics Controlling color density Special printing features Color Reference CyanColor Adjust cyan+1 Color Reference Menu item What it does How it works Calibrate Colors menu selections Phaser 560 Quick Collate Using the Quick Collate option ➋ 4 copies ➌ 4 sets of pages 5 ➊ 4 sets of pages 1, 2, Quick Collate and the Check Print option Collation hints and tips Output orderIncreasing the collation capacity Previewing with Check Print Press the Menu button. The following message appears Phaser 560 GX driver Phaser 560 driverLaserWriter 8 driver Windows 95 PostScript driver Options Automatic tray switchingImage Smoothing Getting job information General guidelines Working with color TekColor corrections Color corrections making the best selection Deciding which color correction to use Printing objective or problem Color correction to use Color correction solutions Turning off all color corrections Color correction descriptionsGeneral all-purpose printing Simulating display screen colors Printing the brightest colors and a truer blue Euroscale Press Closely match printing press colorsCommercial Press Using simple color conversions Using the printer’s current color defaults If you are using an unsupported driver If your Phaser 560 printer is shared on a networkSpecial considerations Application color corrections Printing color sampler charts Printing and using the color sampler chartsColor Sampler Charts Charts on the CD-ROM PANT560.PS Color sampler chart ﬁles Overview Caring for Your Printer User-replaceable components Transfer Kitreplace When to replace components Consumable life information Resource Information provided How to access Toner cartridges Replacing the componentsDiagnosing print quality Replacing a toner cartridge Replacing Imaging unitImaging kit Replacing the Fuser Fuser Replacing the Fuser Roll Fuser Roll Replacing the Transfer Kit Transfer kit Front panel Messages Diagnosing print quality Main Charge Grid Occasional cleaning Cleaning the paper-pick and paper-feed rollers Use the blue handles to pull out the paper feeder If you have a Lower Tray Assembly 9698-58 Cleaning the sensor Cleaning other rollers 9698-64 Prepare the media trays Power offRepacking the printer Remove and discard the Transfer Kit Prepare the Imaging Unit Secure the doors and output tray Remove the toner cartridges 9698-69 Returning the printer to Tektronix Repack the printerPage If you need help Printer support and service Type of service contd How to access contd Details contd Receiving email update notices Country Numbers Using the automated fax systems PhaserLink Symptoms and solutionsDiagnostic tools Quick reference table Maintaining print quality Symptom Possible Causes Solution Troubleshooting and print quality quick reference Waiting for media Troubleshooting and print quality quick reference contd Troubleshooting and print quality quick reference contd To avoid the problem To ﬁx the problem Troubleshooting and print quality quick reference contd 12Phaser 560 Color Laser Printer Fuser is worn out Dark and wavy vertical Printer Error ## If you can’t make a print If you can’t make a print contd Media problemsMode COM19600,N,8,1,P Problems with image size and position Media problems contd SymptomSolution Print quality problems Print quality problems contd Application hints Printing hintsTektronix supplies and software Getting the largest printed picture Relative port speed Improving print speedFastest print time If Image Smoothing is activated Macintosh and Windows users All users Windows 3.1 users Unix workstation users Select Use PostScript Level 2 featuresWindows 95 users Macintosh users PostScript printing errors Using a PostScript error handler From Windows Fixing timeout problems in Windows General Printed colors are not what you expected Printing Pantone Colors Using the Tektronix halftone screens Choose Download PostScript File from the Utilities menu PC and workstation users Selecting page sizes in Windows applications 34Phaser 560 Color Laser Printer Getting printer conﬁguration information Fonts printing incorrectly from Windows If the LaserWriter Utility does not work AppleTalk Sharing the printer on a networkDriver, utility ﬁles, and front panel interactions Message Description Startup page prints even though it is disabled Media hints and tips If your printer has a Lower Tray Assembly installedMedia handling Double-sided printing Clearing a media jam Jam at a Jam at B Jam at C Jam at C contd Jam at D Jam at D contd Jam at Multi-Purpose Feeder Jam at E Front panel Front panel indicatorsIndicator Blinking Off Front panel buttons Mode Front Panel Buttons Mode Front Panel Buttons Line b Two-line displayLine a Info Button 2 Capability Printer information Protected mode for the front panel menu Front panel menu map Phaser 560 Menu Map Printing Help Pages Press the Printbutton to print the desired Enabling and disabling the Startup Startup Menu Page Customizing your printer Tektronix Printer and Tektronix supplies Made For Each Other Order number Description Supplies Supplies and accessoriesPhaser 560 Printer Supplies Accessories Order Number Description Phaser 560 AccessoriesCleaning supplies Manuals Printer interface cables and adapters Order number Description Connectors and cable lengthInterface cables and adapters Expanding your printing system Upgrade kitsDescription Order number Extended Features upgrade Memory conﬁgurations for the Phaser 560 printer Memory upgradeAdvantages of adding memory Memory Total Performance / Beneﬁt Order number Description PhaserShare network cardsBeneﬁts of networking the printer Lower Tray Assembly Phaser Copystation accessory Scsi hard disk PhaserPrint for Unix Regulatory Information Specifications Declaration of conformity for 220-230 VAC equipment FCC Class B device for 100-120 VAC equipment Material Safety Data Sheets Msds for Toner Physical And Chemical Properties Exposure Control Personal ProtectionStability And Reactivity Toxicological Information Speciﬁcations Weight of Lower Tray Assembly Dimensions with Lower Tray AssemblySafety and emissions standards Printing speed Chooser Check PrintAutomatic Commercial Press Color Density Samples ordering 9-3using Swop Press Use Printer Setting Extended Features Fast Color print mode Fast Monochrome print modeWith Extended Features Index-3 Index-4Phaser 560 Color Laser Printer Index-5 No Color Correction 10-5 Presentation print mode Extended Features 4-28 printer languagesImage Smoothing Index-7 Printing menu Quick Collate option Index-9 Simulate Display color correction Use Printer Setting color correction description Index-11 PostScript tabDevice Options tab Graphics tab Paper tab