Jam at C | Tektronix 560 guide

7Troubleshooting

Jam at C

Caution The Fuser is hot; to avoid personal injury, wait 10 minutes for the Fuser to cool before touching it.

1.Remove the Fuser: a. Open the printer’s front door.

b.Turn the small blue thumbscrew counterclockwise to unlock the Fuser.

c.Slide the Fuser out of the printer.

a

b

c

9698-35

2.Remove the Fuser Roll: a. Press out on the two tabs to unlock the Fuser Roll.

b. Lift the Fuser Roll out of the Fuser and set it aside.

a

b

9698-42

7-42Phaser 560 Color Laser Printer

Image 214

Tektronix 560 user manual Jam at C

Contents

Phaser Color Laser Printer Page Phaser 560 Color Laser Printer Warranty Terms in manual Caution Users safety summarySymbols as marked on product Terms on product Caution Vorsicht For Users in Norway Contents Viii Phaser 560 Color Laser Printer Printing Basics Printing Beyond the Basics Caring for Your Printer Troubleshooting Using the Front Panel Supplies, Accessories, and Expanding Your Printing System Regulatory Information and SpecificationsIndex Page Feature Description FeaturesChapter Introduction PhaserLink software Consumables Instruction Sheets Information roadmapQuick Reference Guide Diskettes PhaserShare manuals World Wide WebPage Setting up the printer At a glance Setting up the printer What you get with your printer 9698-02 Optional accessories Accessories box Registering your printer Removing the packing material Installing the optional Lower Tray Assembly Installing the toner cartridges 9698-07 Preparing the imaging unit Setting up the output tray Insert the Quick Reference Guide Adding paper or transparencies Remove the Paper tray Multi-Purpose Feeder Types and sizes of media traysTray Media Type Size Loading media 9008-14 If you have a single media tray If you have a Lower Tray Assembly Install a media tray into each of the three slots Connecting the printer Printer ports Parallel Turning on the printer What happens at power-up When the printer is ready for operation Selecting a language for the front panel Making a demonstration print Setting the Energy Star Timeout Overview These are the basic steps for software installationPC/Windows software Yes PhaserPrint Plug-in for Photoshop Installing printer software for WindowsEasy Installation Custom Installation Drivers/PPDs Manufacturers/Printers dialog box, click Have Disk Installing printer software for Windows NT Installing Printer Software Easy Install Custom Install Installing Printer Software Easy Installation Tektronix Printer Driver Go on to the setup instructions refer to the next Select the printer’s port, click OK Click OK in the next dialog box Setting up the printer on a network Windows NT 3.5 TCP/IP connection AppleTalk connection Setting up the printer on a network Windows NT COM Shared Macintosh software Easy InstallCustom Install Overview for MacOS platforms Custom Install or Easy Install? Install For Easy Install Installing printer software for MacintoshFor Custom Install Setting up the Phaser 560 printer driver Setting up the Apple LaserWriter 8 printer driver TKP560P1.PPD Setting up the Phaser 560 GX printer driver Workstation software PhaserPrint for Unix software demoDownloadable printer utility ﬁles Printing Basics Printing from a PC Print features quick reference Windows printer drivers Printing Basics Print features quick reference Windows printer drivers contd Paper Using the AdobePS 4 driver with WindowsDetails Graphics PostScript Download header with each print job Print command options in an application Using the Windows NT 4.0 PostScript driverSelecting printer options from the Control Panel Setup options in an application Select Paper Size and Source Using the Windows NT 3.5 and 3.51 PostScript driver Using the Tektronix printer driver for Windows Features Using the Adobe PostScript driver for WindowsJob Control To change the timeout settings Setting the timeoutsTo access the timeout settings Windows Supported Macintosh printer drivers Using the printer’s front panelPrinting from a Macintosh Downloading utility ﬁles Print features quick reference Macintosh printer drivers Feature Driver name Phaser Apple LaserWriter Phaser 560 GX Quick Collate Select media size Using the Phaser 560 printer driverUsing the Multi-Purpose Feeder Select printer-speciﬁc options Using the Apple LaserWriter 8 printer driver Printing with a desktop printer Using the Phaser 560 GX printer driverSelecting printing options Overview Printing from a workstationUnix workstations For more information Workstation Operating System General hints and tips Print featuresPrinting from speciﬁc applications Through a supported printer driver recommended Print features quick reference Printer’s front panel Print features quick reference Printer’s front panel contd Print-quality modes Color corrections Swop Output Order Face Down Output OrderOutput Order Face Up Hints Fonts Resident typefaces PostScript 9317-10 Downloading fonts Resident typefaces PCL5Macintosh fonts Printer languages PostScript, HP-GL, PCL5 Media sizes All about mediaSize Media Type Margins and print area Margins Media Size Print area Top Bottom Sides Media types Selecting a media type Media trays Selecting a media tray by location Loading plain paper Loading letterhead paper Loading transparencies Hints for making transparencies Standard media Using the Multi-Purpose FeederSpecialty media Setting media thickness Thin Medium Thick Inserting the media Front panel selection Selecting the Multi-Purpose FeederMulti-Purpose Manual Feed see Step Loading specialty media in the Multi-Purpose Feeder Transparencies 3 4 5 6 Letterhead Glossy Coated Paper and Card stock Glossy Coated 9698-117 Envelopes Your application A supported printer driver Make the following selections Labels Minimum Printing Basics Tektronix Fabric Transfer Media Flip Horizontal Making selections in the driver Printer Defaults menuDuplex printing Making selections in the front panel Face Up Multi-Purpose Listed under Multi-Purpose FeederTray Now face down Page Printing Beyond the Basics Special printing features Controlling color density Color Reference CyanColor Adjust cyan+1 Color Reference Calibrate Colors menu selections Menu item What it does How it works Using the Quick Collate option Phaser 560 Quick Collate ➊ 4 sets of pages 1, 2, ➋ 4 copies ➌ 4 sets of pages 5 Increasing the collation capacity Collation hints and tips Output orderQuick Collate and the Check Print option Previewing with Check Print Press the Menu button. The following message appears LaserWriter 8 driver Phaser 560 driverPhaser 560 GX driver Windows 95 PostScript driver Image Smoothing Automatic tray switchingOptions Getting job information Working with color General guidelines Color corrections making the best selection TekColor corrections Deciding which color correction to use Color correction solutions Printing objective or problem Color correction to use General all-purpose printing Color correction descriptionsTurning off all color corrections Printing the brightest colors and a truer blue Simulating display screen colors Commercial Press Closely match printing press colorsEuroscale Press Using the printer’s current color defaults Using simple color conversions Special considerations If your Phaser 560 printer is shared on a networkIf you are using an unsupported driver Application color corrections Color Sampler Charts Printing and using the color sampler chartsPrinting color sampler charts Charts on the CD-ROM Color sampler chart ﬁles PANT560.PS Caring for Your Printer Overview User-replaceable components When to replace components Transfer Kitreplace Resource Information provided How to access Consumable life information Diagnosing print quality Replacing the componentsToner cartridges Replacing a toner cartridge Imaging kit Imaging unitReplacing Fuser Replacing the Fuser Fuser Roll Replacing the Fuser Roll Transfer kit Replacing the Transfer Kit Main Charge Grid Front panel Messages Diagnosing print quality Occasional cleaning Cleaning the paper-pick and paper-feed rollers Use the blue handles to pull out the paper feeder If you have a Lower Tray Assembly 9698-58 Cleaning other rollers Cleaning the sensor 9698-64 Repacking the printer Power offPrepare the media trays Remove and discard the Transfer Kit Prepare the Imaging Unit Remove the toner cartridges Secure the doors and output tray 9698-69 Repack the printer Returning the printer to TektronixPage Printer support and service If you need help Receiving email update notices Type of service contd How to access contd Details contd Using the automated fax systems Country Numbers Diagnostic tools Symptoms and solutionsPhaserLink Quick reference table Maintaining print quality Troubleshooting and print quality quick reference Symptom Possible Causes Solution Troubleshooting and print quality quick reference contd Waiting for media Troubleshooting and print quality quick reference contd To ﬁx the problem To avoid the problem Troubleshooting and print quality quick reference contd 12Phaser 560 Color Laser Printer Fuser is worn out Dark and wavy vertical Printer Error ## If you can’t make a print Mode COM19600,N,8,1,P Media problemsIf you can’t make a print contd Media problems contd Problems with image size and position Print quality problems SymptomSolution Print quality problems contd Tektronix supplies and software Printing hintsApplication hints Getting the largest printed picture Fastest print time Improving print speedRelative port speed If Image Smoothing is activated All users Macintosh and Windows users Windows 3.1 users Windows 95 users Select Use PostScript Level 2 featuresUnix workstation users PostScript printing errors Macintosh users Using a PostScript error handler Fixing timeout problems in Windows From Windows Printed colors are not what you expected General Using the Tektronix halftone screens Printing Pantone Colors Choose Download PostScript File from the Utilities menu PC and workstation users Selecting page sizes in Windows applications 34Phaser 560 Color Laser Printer Fonts printing incorrectly from Windows Getting printer conﬁguration information Driver, utility ﬁles, and front panel interactions Sharing the printer on a networkIf the LaserWriter Utility does not work AppleTalk Startup page prints even though it is disabled Message Description Media handling If your printer has a Lower Tray Assembly installedMedia hints and tips Double-sided printing Clearing a media jam Jam at a Jam at B Jam at C Jam at C contd Jam at D Jam at D contd Jam at E Jam at Multi-Purpose Feeder Indicator Blinking Off Front panel indicatorsFront panel Mode Front Panel Buttons Front panel buttons Mode Front Panel Buttons Line a Two-line displayLine b Printer information Info Button 2 Capability Protected mode for the front panel menu Phaser 560 Menu Map Front panel menu map Printing Help Pages Press the Printbutton to print the desired Enabling and disabling the Startup Startup Menu Page Tektronix Printer and Tektronix supplies Made For Each Other Customizing your printer Phaser 560 Printer Supplies Supplies and accessoriesOrder number Description Supplies Cleaning supplies Phaser 560 AccessoriesAccessories Order Number Description Manuals Interface cables and adapters Order number Description Connectors and cable lengthPrinter interface cables and adapters Description Upgrade kitsExpanding your printing system Order number Extended Features upgrade Advantages of adding memory Memory upgradeMemory conﬁgurations for the Phaser 560 printer Memory Total Performance / Beneﬁt Beneﬁts of networking the printer PhaserShare network cardsOrder number Description Phaser Copystation accessory Lower Tray Assembly PhaserPrint for Unix Scsi hard disk Regulatory Information Specifications Declaration of conformity for 220-230 VAC equipment FCC Class B device for 100-120 VAC equipment Material Safety Data Sheets Msds for Toner Stability And Reactivity Exposure Control Personal ProtectionPhysical And Chemical Properties Toxicological Information Speciﬁcations Safety and emissions standards Dimensions with Lower Tray AssemblyWeight of Lower Tray Assembly Printing speed Automatic Check PrintChooser Commercial Press Swop Press Use Printer Setting Color Density Samples ordering 9-3using With Extended Features Fast Color print mode Fast Monochrome print modeExtended Features Index-3 Index-4Phaser 560 Color Laser Printer Index-5 10-5 No Color Correction Image Smoothing Extended Features 4-28 printer languagesPresentation print mode Index-7 Quick Collate option Printing menu Simulate Display color correction Index-9 Use Printer Setting color correction description Device Options tab Graphics tab Paper tab PostScript tabIndex-11