Tektronix 560 user manual PostScript printing errors, Macintosh users

7Troubleshooting

PostScript printing errors

Note For information on specific applications, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to page 7-3 for instructions on using these systems.

If your printer reports a PostScript error when printing from Adobe PageMaker, Adobe FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect version of the Printer Description File (PPD). Refer to “Installing Printer Software” on page 3-1 for instructions on installing printer description files.

1.You should always use the most current printer description file. To determine the date of the file you are using, do the following:

■Macintosh users:

Select (highlight) a printer description file and choose Get Info from the File menu. Make a note of the version date.

■Windows 3.1 users:

Check a printer description file’s creation date in the File Manager. Make a note of the version date.

■Windows 95 users:

Check a printer description file’s creation date in the Windows Explorer. Make a note of the version date.

2.Check the Tektronix World Wide Web site or the Tektronix Bulletin Board Service (BBS) to see if the printer description files you have are the most recent. Refer to page 7-1 for instructions.

7-26Phaser 560 Color Laser Printer