Tektronix 560 user manual Maintaining print quality

7Troubleshooting

Maintaining print quality

If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumable components (toner cartridges, Imaging Unit, Fuser, Fuser Roll or Transfer Kit).

■Make sure that you are using the recommended media. Refer to “Media hints and tips” on page 7-38 and “All about media” on page 4-30.

■Check if the printer’s front panel message indicates replacing one or more consumables and replace it if necessary.

■To help you diagnose the problem (in the absence of a front

panel message), print the Consumables Page or Service Print 1 from the Help Pagesmenu in the front panel.

■Use the Consumables Page and Service Print 1 to diagnose and correct any print quality problems. If you need to call the Customer Support Hotline, always print the Consumables Page first; it contains useful diagnostic information.

■Refer to the table “Troubleshooting and print quality quick reference” on page 7-7 for examples of symptoms, probable causes, and solutions. The Phaser 560 Color Laser Printer Quick Reference Guide and the CD-ROM and World Wide Web topics contain color examples of some of the most common print artifacts to help diagnose and correct print quality problems.

From the Help Pages menu in the front panel, select Consumables Page

Consumables Page

<--- ---> Print

Power =

Error

From the Help Pages menu in the front panel, select Service Print 1

Service Print 1

<--- ---> Print

Power =

Error

Black Cyan Magenta Yellow

9698-30

7-6 Phaser 560 Color Laser Printer