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Tektronix 560 user manual Windows 3.1 users

Models: 560

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7Troubleshooting

Windows 3.1 users

(using the Tektronix driver)

1.From the Control Panel, double-click Printers.

2.Select the Tektronix Phaser 560 printer in the Printers dialog box.

3.Disable Use Print Manager in the Printers dialog box. Printing via the Print Manager is slower, but turning it off ties up the PC longer.

4.From the Printers dialog box, click Setup.

5.From the Setup dialog box, click Options.

6.From the Options dialog box, click Advanced.

7.Make sure that the Use PostScript Level 2 Features check box in the Advanced Options dialog box is turned on.

8.From your application, choose the Tektronix Phaser 560 as your printer.

9.Try printing the document again.

7-24Phaser 560 Color Laser Printer

Image 196

Tektronix 560 user manual Windows 3.1 users

Contents

Phaser Color Laser Printer Page Phaser 560 Color Laser Printer Warranty Users safety summary Symbols as marked on productTerms in manual Caution Terms on product CautionVorsicht For Users in Norway Contents Viii Phaser 560 Color Laser Printer Printing BasicsPrinting Beyond the Basics Caring for Your PrinterTroubleshooting Using the Front PanelSupplies, Accessories, and Expanding Your Printing System Regulatory Information and SpecificationsIndex Page Feature Description FeaturesChapter Introduction PhaserLink software Information roadmap Quick Reference GuideConsumables Instruction Sheets DiskettesPhaserShare manuals World Wide WebPage Setting up the printer At a glanceSetting up the printer What you get with your printer9698-02 Optional accessories Accessories box Registering your printerRemoving the packing material Installing the optional Lower Tray Assembly Installing the toner cartridges 9698-07 Preparing the imaging unit Setting up the output tray Insert the Quick Reference GuideAdding paper or transparencies Remove the Paper trayMulti-Purpose Feeder Types and sizes of media traysTray Media Type Size Loading media 9008-14 If you have a single media tray If you have a Lower Tray Assembly Install a media tray into each of the three slotsConnecting the printer Printer portsParallel Turning on the printer What happens at power-up When the printer is ready for operationSelecting a language for the front panel Making a demonstration print Setting the Energy Star Timeout These are the basic steps for software installation PC/Windows softwareOverview YesInstalling printer software for Windows Easy Installation Custom InstallationPhaserPrint Plug-in for Photoshop Drivers/PPDsManufacturers/Printers dialog box, click Have Disk Installing printer software for Windows NT Installing Printer Software Easy Install Custom Install Installing Printer Software Easy Installation Tektronix Printer DriverGo on to the setup instructions refer to the next Select the printer’s port, click OK Click OK in the next dialog box Setting up the printer on a network Windows NT 3.5 TCP/IP connectionAppleTalk connection Setting up the printer on a network Windows NT COMShared Easy Install Custom InstallMacintosh software Overview for MacOS platformsCustom Install or Easy Install? InstallFor Easy Install Installing printer software for MacintoshFor Custom Install Setting up the Phaser 560 printer driver Setting up the Apple LaserWriter 8 printer driver TKP560P1.PPDSetting up the Phaser 560 GX printer driver Workstation software PhaserPrint for Unix software demoDownloadable printer utility ﬁles Printing Basics Printing from a PCPrint features quick reference Windows printer drivers Printing BasicsPrint features quick reference Windows printer drivers contd Using the AdobePS 4 driver with Windows DetailsPaper GraphicsPostScript Download header with each print jobPrint command options in an application Using the Windows NT 4.0 PostScript driverSelecting printer options from the Control Panel Setup options in an application Select Paper Size and SourceUsing the Windows NT 3.5 and 3.51 PostScript driver Using the Tektronix printer driver for Windows Features Using the Adobe PostScript driver for WindowsJob Control Setting the timeouts To access the timeout settingsTo change the timeout settings WindowsUsing the printer’s front panel Printing from a MacintoshSupported Macintosh printer drivers Downloading utility ﬁlesPrint features quick reference Macintosh printer drivers Feature Driver name Phaser Apple LaserWriter Phaser 560 GXQuick Collate Using the Phaser 560 printer driver Using the Multi-Purpose FeederSelect media size Select printer-speciﬁc optionsUsing the Apple LaserWriter 8 printer driver Printing with a desktop printer Using the Phaser 560 GX printer driverSelecting printing options Overview Printing from a workstationUnix workstations For more information Workstation Operating SystemPrint features Printing from speciﬁc applicationsGeneral hints and tips Through a supported printer driver recommendedPrint features quick reference Printer’s front panel Print features quick reference Printer’s front panel contd Print-quality modes Color corrections SwopOutput Order Output Order Face UpOutput Order Face Down HintsFonts Resident typefaces PostScript9317-10 Downloading fonts Resident typefaces PCL5Macintosh fonts Printer languages PostScript, HP-GL, PCL5 Media sizes All about mediaSize Media Type Margins and print area Margins Media Size Print area Top Bottom SidesMedia types Selecting a media type Media trays Selecting a media tray by location Loading plain paper Loading letterhead paper Loading transparencies Hints for making transparencies Standard media Using the Multi-Purpose FeederSpecialty media Setting media thickness Thin Medium ThickInserting the media Front panel selection Selecting the Multi-Purpose FeederMulti-Purpose Manual Feed see Step Loading specialty media in the Multi-Purpose Feeder Transparencies3 4 5 6 LetterheadGlossy Coated Paper and Card stock Glossy Coated9698-117 Envelopes Your applicationA supported printer driver Make the following selectionsLabels MinimumPrinting Basics Tektronix Fabric Transfer Media Flip Horizontal Printer Defaults menu Duplex printingMaking selections in the driver Making selections in the front panelFace Up Multi-Purpose Listed under Multi-Purpose FeederTray Now face down Page Printing Beyond the Basics Special printing features Controlling color densityColor Reference CyanColor Adjust cyan+1 Color Reference Calibrate Colors menu selections Menu item What it does How it worksUsing the Quick Collate option Phaser 560 Quick Collate➊ 4 sets of pages 1, 2, ➋ 4 copies ➌ 4 sets of pages 5Increasing the collation capacity Collation hints and tips Output orderQuick Collate and the Check Print option Previewing with Check Print Press the Menu button. The following message appears Phaser 560 driver Phaser 560 GX driverLaserWriter 8 driver Windows 95 PostScript driverImage Smoothing Automatic tray switchingOptions Getting job information Working with color General guidelinesColor corrections making the best selection TekColor correctionsDeciding which color correction to use Color correction solutions Printing objective or problem Color correction to useGeneral all-purpose printing Color correction descriptionsTurning off all color corrections Printing the brightest colors and a truer blue Simulating display screen colorsCommercial Press Closely match printing press colorsEuroscale Press Using the printer’s current color defaults Using simple color conversionsIf your Phaser 560 printer is shared on a network If you are using an unsupported driverSpecial considerations Application color correctionsPrinting and using the color sampler charts Printing color sampler chartsColor Sampler Charts Charts on the CD-ROMColor sampler chart ﬁles PANT560.PSCaring for Your Printer OverviewUser-replaceable components When to replace components Transfer KitreplaceResource Information provided How to access Consumable life informationReplacing the components Toner cartridgesDiagnosing print quality Replacing a toner cartridgeImaging kit Imaging unitReplacing Fuser Replacing the FuserFuser Roll Replacing the Fuser RollTransfer kit Replacing the Transfer KitMain Charge Grid Front panel Messages Diagnosing print qualityOccasional cleaning Cleaning the paper-pick and paper-feed rollers Use the blue handles to pull out the paper feeder If you have a Lower Tray Assembly 9698-58 Cleaning other rollers Cleaning the sensor9698-64 Repacking the printer Power offPrepare the media trays Remove and discard the Transfer Kit Prepare the Imaging Unit Remove the toner cartridges Secure the doors and output tray9698-69 Repack the printer Returning the printer to TektronixPage Printer support and service If you need helpReceiving email update notices Type of service contd How to access contd Details contdUsing the automated fax systems Country NumbersDiagnostic tools Symptoms and solutionsPhaserLink Quick reference table Maintaining print quality Troubleshooting and print quality quick reference Symptom Possible Causes SolutionTroubleshooting and print quality quick reference contd Waiting for mediaTroubleshooting and print quality quick reference contd To ﬁx the problem To avoid the problemTroubleshooting and print quality quick reference contd 12Phaser 560 Color Laser Printer Fuser is worn out Dark and wavy vertical Printer Error ## If you can’t make a print Mode COM19600,N,8,1,P Media problemsIf you can’t make a print contd Media problems contd Problems with image size and positionPrint quality problems SymptomSolutionPrint quality problems contd Printing hints Application hintsTektronix supplies and software Getting the largest printed pictureImproving print speed Relative port speedFastest print time If Image Smoothing is activatedAll users Macintosh and Windows usersWindows 3.1 users Windows 95 users Select Use PostScript Level 2 featuresUnix workstation users PostScript printing errors Macintosh usersUsing a PostScript error handler Fixing timeout problems in Windows From WindowsPrinted colors are not what you expected GeneralUsing the Tektronix halftone screens Printing Pantone ColorsChoose Download PostScript File from the Utilities menu PC and workstation users Selecting page sizes in Windows applications 34Phaser 560 Color Laser Printer Fonts printing incorrectly from Windows Getting printer conﬁguration informationDriver, utility ﬁles, and front panel interactions Sharing the printer on a networkIf the LaserWriter Utility does not work AppleTalk Startup page prints even though it is disabled Message DescriptionIf your printer has a Lower Tray Assembly installed Media hints and tipsMedia handling Double-sided printingClearing a media jam Jam at a Jam at B Jam at C Jam at C contd Jam at D Jam at D contd Jam at E Jam at Multi-Purpose FeederIndicator Blinking Off Front panel indicatorsFront panel Mode Front Panel Buttons Front panel buttonsMode Front Panel Buttons Line a Two-line displayLine b Printer information Info Button 2 CapabilityProtected mode for the front panel menu Phaser 560 Menu Map Front panel menu mapPrinting Help Pages Press the Printbutton to print the desired Enabling and disabling the Startup Startup Menu Page Tektronix Printer and Tektronix supplies Made For Each Other Customizing your printerPhaser 560 Printer Supplies Supplies and accessoriesOrder number Description Supplies Phaser 560 Accessories Accessories Order Number DescriptionCleaning supplies ManualsInterface cables and adapters Order number Description Connectors and cable lengthPrinter interface cables and adapters Upgrade kits Expanding your printing systemDescription Order numberExtended Features upgrade Memory upgrade Memory conﬁgurations for the Phaser 560 printerAdvantages of adding memory Memory Total Performance / BeneﬁtBeneﬁts of networking the printer PhaserShare network cardsOrder number Description Phaser Copystation accessory Lower Tray AssemblyPhaserPrint for Unix Scsi hard diskRegulatory Information Specifications Declaration of conformity for 220-230 VAC equipment FCC Class B device for 100-120 VAC equipment Material Safety Data Sheets Msds for Toner Exposure Control Personal Protection Physical And Chemical PropertiesStability And Reactivity Toxicological InformationSpeciﬁcations Dimensions with Lower Tray Assembly Weight of Lower Tray AssemblySafety and emissions standards Printing speedCheck Print ChooserAutomatic Commercial PressSwop Press Use Printer Setting Color Density Samples ordering 9-3usingFast Color print mode Fast Monochrome print mode Extended FeaturesWith Extended Features Index-3Index-4Phaser 560 Color Laser Printer Index-5 10-5 No Color CorrectionExtended Features 4-28 printer languages Presentation print modeImage Smoothing Index-7Quick Collate option Printing menuSimulate Display color correction Index-9Use Printer Setting color correction description Device Options tab Graphics tab Paper tab PostScript tabIndex-11