Tektronix user manual Phaser 560 Color Laser Printer Warranty

Phaser® 560 Color Laser Printer Warranty

Tektronix warrants that the Phaser 560 Color Laser Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment and that Customer-Replaceable Components (CRCs)* in this product will be free from defects in materials and workmanship for a period of ninety (90) days from the date of shipment or six months where longer periods are required by law. If the product or its CRCs prove defective during their respective warranty periods, Tektronix, at its option, will either repair the defective product or CRC without charge for parts and labor, or provide a replacement in exchange for the defective product or CRC.

The 90-day warranty applies only to CRCs returned to the designated Tektronix depot or the Tektronix authorized representative from which the CRC was originally purchased. For CRCs returned to other locations, Customer will be assessed an applicable service charge. The preceding limitation shall not apply within the European Economic Area, where CRCs may be returned for warranty service to the nearest designated service depot regardless of the place of purchase.

In order to obtain service under the 90-day CRC warranty, Customer must provide the applicable office of Tektronix or its authorized representative with notice of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. Customer shall be responsible for packaging and shipping the defective CRC to the service center designated by Tektronix or its representative, with shipping charges prepaid. Tektronix or its representative shall pay for the return of the CRC to Customer. Customer shall be responsible for paying any associated taxes or duties.

In order to obtain service under the one-year on-site product warranty, Customer must notify Tektronix or its authorized representative of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. Tektronix or its authorized representative will provide such service at the Customer’s site, if required, without charge during the warranty period, if the service is performed within the United States or outside the United States if the product is located in a normal on-site service area. Outside the U.S., a description of the normal on-site service area can be obtained from the Local Tektronix Subsidiary or Authorized Tektronix Distributor.

This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Tektronix shall not be obligated to furnish service under this warranty:

a)to repair damage resulting from attempts by personnel other than Tektronix representatives to install, repair or service the product or CRC;

b)to repair damage resulting from improper use or connection to incompatible equipment;

c)to repair any damage or malfunction caused by the use of non-Tektronix supplies or consumables;

d)to repair a product or CRC that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or CRC;

e)to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual; or

f)to repair this product after the limit of its duty cycle of 100,000 monochrome pages per month and 25,000 color pages per month has been reached; all service thereafter shall be billed on a time and material basis.

g)to repair or replace CRCs that have been used beyond their stated capacities.

THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER-REPLACEABLE COMPONENTS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TEKTRONIX' RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS AND CUSTOMER-REPLACEABLE COMPONENTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

*Customer-Replaceable Components in this product are specifically: fuser, fuser roll, imaging unit, transfer kit (transfer roller and waste bin) and toner cartridges.