Tektronix 560 Troubleshooting and print quality quick reference, Symptom Possible Causes Solution

Troubleshooting 7

Troubleshooting and print quality quick reference

Symptom	Possible Causes	Solution
Power indicator is blinking	The printer is receiving, processing or	Wait for the job to be completed or cancel
	printing a job.	the job.
	You have entered the menu in the front	Exit the menu.
	panel.
Power indicator is off	The printer is not ready, is disabled, or	Read the front panel message to determine
	has detected an error.	the printer’s status.
Error indicator is on	Attention is required, but not	Correct the condition reported by the front
	immediately. For example, when the	panel.
	front panel reads <color>:low.
Error indicator is blinking	The printer is stopped because it	Correct the condition reported by the front
	detected a user-correctable error such	panel (e.g., close the door or clear the
	as an open door or a media jam.	media jam).
	Error occurred that may be	Press the Info/More button for more
	user-correctable.	information on the error condition.
	Error occurred that is not	Turn the printer off and back on again. If
	user-correctable.	the indicator is still on after the power-up
		sequence, the printer requires service.
		See page 7-1.
The front panel menu exits	Front panel timeout: if no activity	Press Menu to enter the front panel menu.
and returns to Readywithout	occurs in 5 minutes, the front panel
anyone pressing the button.	returns to Ready.
Front panel reports:	Media jam.	■ To find the jam : refer to the paper path
Jam at <Location>:		illustration on the inside front door label
See inside front door		or refer to “Clearing a media jam” on
		page 7-39.
		■ To clear the jam: refer to the instructions
		in this chapter or in the Quick Reference
		Guide.
		■ Make sure that paper or transparencies
		are installed correctly and in the
		media-specific tray. See page 2-12.
	Too much media is loaded in the	Reduce the amount of media to below the
	media tray.	media level indicator on the media tray
		label.
	Media is wrinkled or curled.	Change the media.
	Media is too thick or too thin.	Use recommended media. Refer to
		page 7-38 for more information.
		For media loaded in the Multi-Purpose
		Feeder, make sure that you have set the
		Media Thickness switch on the printer to
		accommodate thick, medium, or thin media.

User Manual 7-7