Tektronix 560 user manual If you can’t make a print

7Troubleshooting

If you can’t make a print

Symptom	Solution
Printer not operating	Make sure that you plugged in the printer and turned it on.
	Make sure that you connected the interface cable(s) properly.
	Print the Consumables Page from the front panel to verify that the controller board is
	functional.
	Verify that your print engine is functional by pressing the Test Print button (the blue
	pushbutton in the center of the back of the printer), and holding it down for 3 seconds.
	Verify that your printer can communicate:

If you have a Macintosh

Make sure that you have the correct PPD file installed and selected and that you have selected the printer in the Chooser. If the printer’s name does not appear in the Chooser, your LocalTalk, EtherTalk, or TokenTalk connection may be faulty. (See also “Printer doesn’t appear in the Chooser (Macintosh)” on page 7-16.)

You can use the Print Window command to send a file to the printer without using an application. If the communication link between your computer and the printer is working, the printer produces a directory listing of the active window on the desktop.

If you have a PC

Type this DOS command: echo %! > port

echo showpage [Ctrl-D] > port

Printer doesn’t appear in the Chooser (Macintosh)

Where [CTRL-D]indicates pressing the D key while holding down the CTRL key. Substitute the name of the printer port (for example COM1:, COM2:, LPT1:, LPT2:) for the variable port in this command. For example, if you are testing a parallel connection on LPT1, type:

echo %! > lpt1:

echo showpage [Ctrl-D] > lpt1:

If the communication link between your computer and the printer is working, the printer ejects a blank page. If this occurs, but you cannot print from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly.

Make sure that the printer is turned on and the cables are correctly attached.

Check the termination (refer to the documentation for your network adapter or connector for information on termination).

If you have changed the printer’s name, make sure that you have given it a unique name (not the same as any other printer in the zone or on the network).

Make sure that the correct network is selected in the Network Control Panel.

7-16Phaser 560 Color Laser Printer