Trouble-shooting
If there is a breakdown, remove the power plug before checking the machine. Using the following list please confirm the machine requires repair. If repair is required please contact our Customer Care Team, do not try to fix it yourself.
Problem | Possible causes | What to do |
The machine does not drain or drains slowly. The display shows E1.
The machine stops running. The display shows E2.
The machine does not spin. The display shows E3.
Is the drain hose blocked?
The top lid is not closed.
Has the laundry been place unevenly in the machine?
Is the machine level?
Remove the blockage. Open and close the top lid once.
Close the top lid.
Redistribute the load evenly. Close the top lid.
Level the machine. The machine will start 10 seconds after being leveled correctly.
The display will show E4 | Is the water tap opened, or | Open the water tap. Push | |
within 30 minutes | has the water supply been | the Start/Pause button once. | |
interupted?? | Clean the water inlet valve | ||
| |||
| Is the water inlet valve | then push the Start/Pause | |
| blocked? | button once. | |
| Is the water pressure too | Push the Start/Pause | |
| low? | button once. | |
The display shows E6. | The water level sensor | Please contact the | |
| has failed. | ||
|
| department. |
The machine does not work.
| Is there a power failure? | Wait for the power supply | |
Will not |
| to be restored. | |
Is the power plug inserted | Insert the power plug | ||
wash | |||
| tightly? | tightly. | |
| Has the water level reached | Wait for water to fill to the | |
| preset position? | preset level. | |
Will not | Is the power plug inserted | Insert the power plug | |
tightly? | tightly. | ||
spin | Is the top lid closed ? | Close the top lid. | |
| Is the laundry distributed | Redistribute the laundry. | |
| unevenly in the machine? |
|
There are abnormal | Is the machine level? | Redistribute the load evenly. |
sounds inside the | Has the laundry been place | Close the top lid. |
unevenly in the machine? | Level the machine. | |
machine | Are there any foreign objects | Remove the foreign object. |
| inside the bowl? |
|
The water tap leaks | Is the water inlet hose loose? | Fasten the inlet hose. |
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