Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at
Access the properties window for the
•Unit serial number: located on the Properties window and on the product label
•Unit firmware version: located on the Advanced Properties window, listed for “DecoderApp”
Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel.
Exchange the defective unit and return it for repair.
Table G. Troubleshooting the
Problem | Possible Causes | Suggested Remedy |
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No video on monitor | Power turned off | Check that the monitor is switched on and the |
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| Faulty cable connections | Check all leads, plugs, contacts, and connections. |
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| Defective camera | Connect local monitor and check camera function. |
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| Defective encoder | Check camera on a different encoder. |
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| Network connectivity issues | Contact your network administrator. |
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The unit is not ready for operation after | Voltage failure during programming of | Replace the device and have it checked by Pelco. |
firmware upload | update file |
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No tie line | Programming or data connection to the | Check the wiring between the |
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| Check the |
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No audio transmission to receiver | Defective hardware | Check functioning of all connected video devices. |
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| Connection in use by another receiver | Wait until the connection is free and try again. |
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| Faulty cable connection | Check all cable connections and ensure all plugs are |
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| properly plugged in. |
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50 |