EMC 300-000-978 REV A03 manual Reporting a New Problem

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Customer Support

Reporting a New Problem

For a new problem, please provide the following information:

❑Release level of the software that you are running

❑Software installation parameters

❑Host type on which you are running

❑Operating system you are running and its release number

❑Functions of the software that you are running

❑Whether you can reproduce the problem

❑Previous occurrences of the problem

❑Whether the software has ever worked correctly

❑Time period that the software did work properly

❑Conditions under which the software worked properly

❑Changes to your system between the time the software worked properly and the problem began

❑Exact sequence of events that led to the system error

❑Message numbers and complete text of any messages that the system produced

❑Log file dated near the time the error occurred

❑Results from tests that you have run

❑Other related system output

❑Other information that may help solve the problem

B-6 PowerPath for UNIX Installation and Administration Guide