Xantrex Technology 5000 manual Return Material Authorization Policy, Exclusions, Return Procedure

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IN NO EVENT WILL XANTREX BE LIABLE FOR: (a)ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUES, FAILURE TO REALIZE EXPECTED SAVINGS, OR OTHER COMMERCIAL OR ECONOMIC LOSSES OF ANY KIND, EVEN IF XANTREX HAS BEEN ADVISED, OR HAD REASON TO KNOW, OF THE POSSIBILITY OF SUCH DAMAGE, (b) ANY LIABILITY ARISING IN TORT, WHETHER OR NOT ARISING OUT OF XANTREX'S NEGLIGENCE, AND ALL LOSSES OR DAMAGES TO ANY PROPERTY OR FOR ANY PERSONAL INJURY OR ECONOMIC LOSS OR DAMAGE CAUSED BY THE CONNECTION OF A PRODUCT TO ANY OTHER DEVICE OR SYSTEM, AND (c), ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION, INTEGRATION OR OPERATION OF THE PRODUCT.

Exclusions

If this product is a consumer product, federal law does not allow an exclusion of implied warranties. To the extent you are entitled to implied warranties under federal law, to the extent permitted by applicable law they are limited to the duration of this Limited Warranty. Some states, provinces and jurisdictions do not allow limitations or exclusions on implied warranties or on the duration of an implied warranty or on the limitation or exclusion of incidental or consequential damages, so the above limitation(s) or exclusion(s) may not apply to you. This Limited Warranty gives you specific legal rights. You may have other rights which may vary from state to state, province to province or jurisdiction to jurisdiction.

Return Material Authorization Policy

Before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number and the correct factory "Ship To" address. Products must also be shipped prepaid. Product shipments will be refused and returned at your expense if they are unauthorized, returned without an RMA number clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped to the wrong location.

When you contact Xantrex to obtain service, please have your instruction manual ready for reference and be prepared to supply:

The serial number of your product

Information about the installation and use of the unit

Information about the failure and/or reason for the return

A copy of your dated proof of purchase

Record these details on page WA-5.

Return Procedure

Package the unit safely, preferably using the original box and packing materials. Please ensure that your product is shipped fully insured in the original packaging or equivalent. This warranty will not apply where the product is damaged due to improper packaging.

Include the following:

The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the box.

A return address where the unit can be shipped. Post office boxes are not acceptable.

A contact telephone number where you can be reached during work hours.

A brief description of the problem.

Ship the unit prepaid to the address provided by your Xantrex customer service representative.

If you are returning a product from outside of the USA or Canada In addition to the above, you MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and deposits.

975-0376-01-01

WA–3

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Contents XPower Inverter Date and Revision Audience About This GuidePurpose ScopeRelated Information OrganizationConventions Used Inverter Important Safety InstructionsPrecautions When Working With Batteries Precautions for Using Rechargeable Appliances Viii Contents Specifications TroubleshootingIntroduction Quality PowerComprehensive Protection Ease of UseFeatures Description AC PanelFeature Description DC Panel Battery NEG3Remote Switch Remote SwitchPage Turning the Inverter On and Off OperationDisplay Screen Operating Several Loads at OnceInput Voltage Power OutputOperating Limits Trouble Loads Inverter LoadsHigh Surge Loads Recharging Your Batteries Routine MaintenancePage Television Reception TroubleshootingCommon Problems Buzz in Audio EquipmentTroubleshooting Reference 975-0376-01-01 Troubleshooting Troubleshooting Reference 975-0376-01-01 Page Electrical Performance SpecificationsAccessory Physical SpecificationsWarranty Warranty and Return InformationDisclaimer Warranty and Return InformationExclusions Return Material Authorization PolicyReturn Procedure Out of Warranty Service Purchased From Purchase Date Information About Your SystemWA-6