Troubleshooting
Appendix
Power
Sound
Pedals Headphones
USB
MP3/WAV/SMF Audio
Problem | Possible Cause and Solution | Page no. | |
The instrument does not turn on. | Check that the power cable is firmly attached to the instrument, and | pp. 12 | |
connected to an AC outlet. | |||
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| Check that the MASTER VOLUME slider is not set to the lowest position. | pp. 13 | |
The instrument is turned on, however | Check that a pair of headphones (or headphone adaptor plug) are not | pp. 13 | |
no sound is produced when the keys | |||
connected connected to the PHONES jack. |
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are played. |
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| Check that Local Control is enabled in the MIDI Settings menu. | pp. 71 | |
The sound distorts when playing at | Check that the MASTER VOLUME slider is set to an appropriate level, | pp. 13 | |
very loud volume levels. | reducing the volume if excessive distortion is heard. | ||
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| The CA93/CA63 digital piano attempts to reproduce the rich variety |
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| of tones created by an acoustic grand piano as accurately as possible. |
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Strange sounds or noises are heard | This includes string resonances and damper noises, and other subtle |
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characteristics that contribute to the overall piano playing experience. |
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when playing with piano sounds. |
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While these additional tones are intended to enhance the realism of | pp. 54 | ||
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| the instrument, it is possible to reduce their prominence, or disable the |
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| effects altogether using the functions in the Virtual Technician menu. |
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| Check the technical specifications of the headphones. |
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The headphone volume is too low. | If the ‘Nominal Impedance’ specification of the headphones is less | pp. 50 | |
than 100 Ω (ohms), please set the ‘Phones Volume’ setting in the ‘Basic | |||
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| Settings’ menu to ‘High’. |
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The pedals are unreliable or do not | Check that the pedal cable is firmly connected to the instrument (CA63). | pp. 92 | |
function at all. | |||
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When depressing a pedal, the pedal | Check that the pedal support bolt is fully extended. | pp. 15 | |
board flexes and is not firm. | |||
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| Check that the USB memory device is formatted to use the FAT/FAT32 |
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A USB memory device is not detected, | filesystem, and not set to ‘Write Protect’ mode. |
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cannot be saved to, or does not appear | Disconnect the USB memory device, turn the instrument off then on, | pp. 88 | |
to function when connected to the | |||
then reconnect the USB memory device. If the USB memory device | |||
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‘USB to Device’ port. |
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still does not function, it may be damaged or incompatible. Please try |
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| using a different USB memory device. |
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The instrument pauses briefly when | This is recognised behaviour when using very large capacity (e.g. 8GB+) | pp. 88 | |
connecting a USB memory device. | USB memory devices. | ||
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No sound can be heard when playing | Check that the audio player volume is not set to 0. | pp. 43 | |
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an MP3/WAV audio file stored on a | Check that the format of the audio file is supported and listed in the | pp. 42 | |
USB memory device. | ‘Audio Player supported format specifications’ table. |
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| Check that the format of the audio file is supported and listed in the | pp. 42 | |
An MP3/WAV audio file stored on a | ‘Audio Player supported format specifications’ table. |
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USB memory device sounds strange, | The file transfer speed of the USB memory device may be too slow to | pp. 89 | |
or does not play back at all. | |||
play the audio file. Please try using a different USB memory device, |
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| ensuring that it conforms to USB2.0 |
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An SMF MIDI file stored on a USB | The CA93/CA63 digital piano does not contain the full General MIDI |
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memory device sounds strange when | sound bank selection. Consequently, some SMF song files may not be | pp. 44 | |
played back. | reproduced entirely accurately when played through the instrument. |
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