Pioneer HTZ-360DV manual Additional information Troubleshooting, General, Problem Remedy

09Additional information

Troubleshooting

Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Investigate the other components and electrical appliances being used. If the trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.

•If the system does not operate normally due to external effects such as static electricity disconnect the plug from the outlet and insert again to return to normal operating conditions.

General

Problem	Remedy
The power does not turn	• Wait for one minute before switching back on.
on, or switches off	• Make sure there are no loose strands of wire touching the unit. This could cause
suddenly (an error	the system to shut off automatically.
message may be	• Check that the speakers are connected correctly.
displayed at startup).	• Make sure the voltage of the mains power source is correct for the model.
	• Try reducing the volume level.
	• If the problem persists, take it to your nearest Pioneer authorized service center
	or your dealer for servicing.
No sound is output	• If you’re using the line input, make sure the component is connected correctly
when a function is	(see Connecting auxiliary audio components on page 31).
selected.	• Press MUTE on the remote control to turn muting off.
No sound from surround	• Refer to Setting the channel levels on page 10 to check the speaker levels.
or center speakers.	• When TUNER or LINE is selected, you can only hear the source in stereo. Switch
	the input source to DVD/CD or USB for multichannel sound.
	• Check that you haven’t selected the STEREO mode (see Listening in surround
	sound on page 15).
	• Connect the speakers properly (refer to the Setup Guide).
Can’t operate the remote	• Replace the batteries (refer to the Setup Guide).
control.	• Operate within 23 ft. (7 m), 30° of the remote sensor (refer to the Setup Guide).
	• Remove any obstacles or operate from another position.
	• Avoid exposing the remote sensor on the front panel to direct light.
TRAYLOCK shows in the	• Press and hold (eject) on the front panel for about eight seconds. Then the tray
display and the tray can’t	can be opened/closed using (eject).
be ejected.

SND. DEMO shows in the display and the unit can’t be controlled.

• Press and hold (stop) on the front panel for about five seconds. The disc tray ejects automatically to indicate the Sound Demo mode is disabled.

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