Master Chef 280, T420, T620, T360 Problem Cause Corrective Action, Problem Identifying the Cause

PROBLEM	CAUSE	CORRECTIVE ACTION
Igniter does not spark –	Electrode Fouled	Wipe the electrode with a soft, clean
Burner lights with match but not with		cloth. If electrode has any build up
the igniter		of grease or corrosion, lightly sand elec-
		trode tip and clean with alcohol.
	Electrode or burner is wet	Wipe both parts dry before trying
		to re-light.
	Electrode Porcelain or ceramic	As the grounding surface of the burner
	insulator cracked	becomes coated with grease and
		residue, the porcelain insulator on the
		electrode can crack from the heat. If
		this occurs, the spark being transferred
		through the insulator will “bleed” from
		the crack (cracks collect moisture and
		reduce the spark), and ignition will oc-
		cur only after a build-up of gas or not
		at all. Replace electrode.
	Electrode wire (lead wire) is unplugged	Confirm that the lead wire, from
	or has a loose connection	the Electronic Igniter module to the
		electrode is well attached. Loose or
		corroded contacts in the igniter system
		and electrode can impair its functionality.
		Proper connection can often be restored
		by simply disconnecting and reconnect-
		ing the various electrode wires.
	Electronic Igniter Module battery	The battery located in the Electronic
	is dead	Igniter Module may be dead. Replace
		battery. The correct position is with the (+)
		end down.
		Do not leave battery within Electronic Igni-
		tion module for extended periods, if BBQ is
		not in use. Battery acids and corrosion can
		result causing permanent damage to the
		Electronic Ignition module.
	Battery cap not threaded properly	Remove the Electronic Igniter battery cap
		and re-attach. Ensure that the cap is prop-
		erly attached without cross threading.
Electrode sparks but the burner will	Electrode not properly spaced	The electrode must be properly spaced
not light.		in distance from the burner and sit within
		the collector box, 3/16 or slightly over 1/8
		of an inch from the burner – too much or
		too little of a gap will impair the electrode’s
		ability to have a positive spark, allowing
		the burner to light
	Damaged collector box	The electrode is covered by the collector
		box that traps impurities to prevent the
		electrode and collector box from corrod-
		ing. If either the electrode or collector box
		is corroded a light sanding using fine sand
		paper will restore them to functionality. If
		the collector box is pierced or worn from
		excessive corrosion it must be replaced.
	Blockage within Venturi tubes	Burner maintenance must be performed
		to remove any blockages within the
		Venturi tubes that are enabling the burner
		from lighting.

PROBLEM	CAUSE	CORRECTIVE ACTION
	Low fuel, no fuel, or gas source not	Check the LP cylinder fuel level and
	opened	re-fill if necessary. Open the cylinder
		valve if closed.
	Flow limiting device in regulator has	Follow proper regulator flow limiting
	been activated	device reset procedure and/or perform a
		leak test to ensure that the flow limiting
		device was not activated due to a leak in
		the system.
	Venturi tubes not properly seated over	Ensure proper burner installation.
	gas jet orifices

PROBLEM	IDENTIFYING THE CAUSE:
Burner will not light (with igniter	• Low or out of propane
or match)	• Cylinder or the gas supply valve is turned off
	• Positive connection has not been made between the tank and the regulator.
	Regulator will not allow fuel in the line
	• Burner port holes or venturi tubes are blocked
	• Venturi tubes are not properly seated over valve orifices
	• The Flow Limiting Device in the regulator has been activated
Burner lights with match but not with	• Loose Electrode Wire connection
igniter (NO SPARK)	• Broken electrode – ceramic casing around electrode damaged
	• Poor ground – igniter module connection not assembled properly
	• Battery Damaged or dead.
	• Faulty igniter
Fire at control knob and control panel	• Burner port holes, Venturi tubes, and/or gas jets are blocked
= Flash Fire	• Burner is improperly seated over gas jet
Yellow smoky flames	• Blocked Venturi tubes
	• Excess cooking salts on burner
Flame blows out on LOW	• High Wind condition – Adjust the placement of BBQ to shield from wind
	• Propane is running low
	• Burner improperly seated on gas jet
	• Flame Tamers (heat plates) are not in position
	• Flow limiting device in the regulator has been activated
	• NATURAL GAS MODELS: Installation issues related to incorrect size supply line
	installed and /or Water Column supply is not adequate for a BBQ BTU rating of
	this BBQ. Do not use a longer Natural Gas hose than is supplied with your BBQ.
Burner does not get hot enough	• BBQ needs to be preheated for 10 minutes with a closed lid. Ambient tempera-
	tures will affect the performance of your BBQ. Always keep lid closed in colder
	temperatures.
	• Flow limiting device in regulator has been activated. See section, what is the
	flow limiting device?
	• NATURAL GAS MODELS: Installation issues related to incorrect size supply line
	installed and /or Water Column supply is not adequate for a BBQ BTU rating of
	this BBQ. Do not use a longer Natural Gas hose than is supplied with your BBQ.

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