Sharp AR-M351U AR-M451U AR-M351N AR-M451N Troubleshooting, Problem Check Solution or cause

TROUBLESHOOTING

Check the following troubleshooting list before requesting service as many problems can be fixed by the user. If you are unable to solve the problem by checking the list, turn off the power switch, unplug the power cord.

Problems related to general use of the machine are described below. For problems related to the copy function, see page 6-3. For problems related to document filing, see page 7-28. For fax, printer, and network scanner problems, see the manuals for those functions. For peripheral device problems, see the explanation of the device.

If the message "CALL FOR SERVICE. CODE:**-**"(Note)appears in the touch panel, turn off the power switch, wait about 10 seconds, and then turn the power switch back on. If the message still appears after turning the power switch off and on several times, it is likely that a failure has occurred that requires service. In this event, stop using the machine, unplug the power cord, and contact your Sharp dealer.

Note: Letters and numbers appear in "**-**". When you contact your Sharp dealer, please tell your dealer what letters and numbers appear.

Problem		Check	Solution or cause
		Machine plugged in?	Plug the machine into a grounded outlet.
		The power switch are not turned on?	Turn on the power switch. (Page 1-17)
			The machine is warming up. (Warm-up time is
		READY indicator off?	approximately 80 seconds.) Wait until the
The machine does			READY indicator lights up.
not operate.
		Message indicating need to load paper	Load paper. (Page 2-2)
		displayed?
		Message indicating need to replace the	Replace the toner cartridge. (Page 2-15)
		toner cartridge displayed?
		Message indicating a paper misfeed	Remove misfed paper. (Page 2-17)
		displayed?
Copying/printing	is	A message appears saying that this type	Two-sided printing is not possible on special
		of paper cannot be used for two-sided	paper. Use paper that can be used for automatic
not possible
		copying.	two-sided printing. (Page 2-4)

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