Napoleon Grills PT750RSB manual Ordering Replacement Parts

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ORDERING REPLACEMENT PARTS

Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:

1.Model and serial number of the unit.

2.Part number and description.

3.A concise description of the problem ('broken' is not sufficient).

4.Proof of purchase (photocopy of the invoice).

In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:

1.Model and serial number of the unit.

2.A concise description of the problem ('broken' is not sufficient).

3.Proof of purchase (photocopy of the invoice).

4.Return Authorization number - provided by the customer service representative.

Before contacting customer service, kindly note that the following items are not covered by the warranty: -costs for transportation, brokerage or export duties

-labor costs for removal and re-installation

-costs for service calls to diagnose problems -discoloration of stainless steel parts

-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).

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Contents PT750RSB-INFRARED Safe Operating Practices If YOU Smell GASNapoleon GAS Grill Presidents Limited Lifetime Warranty Conditions and LimitationsGeneral Information Important DOS and DontsDOS Donts Leak Testing Instructions GAS HOOK-UP InstructionsLighting Instructions Open lidInfrared Heat Cooking InstructionsCleaning Instructions Infrared Grilling ChartMaintenance Instructions Troubleshooting Problem Possible Causes SolutionProblem Possible Causes Solution Ordering Replacement Parts Avertissement QUE Faire SI Vous Détectez UNE Odeur DE GAZGarantie À VIE Limitée DU Président Conditions ET LimitationsInformation Générale Quoi Faire ET NE PAS FaireTest DE Détection DE Fuites Utilisez PAS DE Sources DE FEU Pour Verifer UNE FuitesInstruction D’ALLUMAGE Gaz lentementChaleur Infrarouge Instructions D’OPÉRATIONNettoyage Tableau DE Cuisson À L’INFRAROUGEInstructions D’ENTRETIEN Problème Causes Probables Solution Guide DE DépannageLes flammes produites par les Commande DES Pièces DE Rechange N570-0026 #14 X 1/2 N570-0026 #14 X 1/2 Propane only Propane Seulement Personnnes N570-0026 #14 X 1/2 N570-0036 1/4-20 X Page N570-0026 #14 X 1/2 N305-0027 N520-0020 Knockout Disque Poinçonné Page PT750RSBI PT750RSBI Page FAX to