Troubleshooting, Assistance or Service

SIDE BURNER CAPS AND GRATE

Cleaning Method:

■Clean with a brass bristle brush.

■Wash grate using mild detergent, warm water and degreaser.

■Rinse with clean water and dry with soft, lint-free cloth.

■KitchenAid® Stainless Steel Cleaner and Polish Part Number 4396920 (not included) or KitchenAid® Stainless Steel Wipes Part Number 8212510 (not included):

See “Assistance or Service” section to order.

KNOBS AND FLANGE AREA AROUND KNOBS

IMPORTANT: To avoid damage to knobs or to flange area around knobs, do not use steel wool, abrasive cleaners, or oven cleaner.

Do not soak knobs.

Cleaning Method:

■Mild detergent, a soft cloth and warm water.

■Rinse and dry.

CONTROL PANEL GRAPHICS

IMPORTANT: To avoid damage to control panel graphics, do not use steel wool, abrasive cleaners or oven cleaner.

Do not spray cleaner directly onto panel.

Cleaning Method:

■Clean around the burner labels gently; scrubbing may remove printing.

■Mild detergent, soft cloth and warm water.

■Rinse and dry.

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Is the main or regulator gas shutoff valve in the off position?

See the Installation Instructions.

■Is the gas supply properly connected?

Contact a trained repair specialist or see Installation Instructions.

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

■Is the 5,000 mAmp power supply cord unplugged? Plug into a grounded 3 prong outlet.

■Has a household fuse blown, or has a circuit breaker tripped?

Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.

To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center.

W10176789A, KBZU122TSS, KBZU122VSS, KBZU242VSS specifications

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