Desa (V)TC36NE Series, (V)TC36GPE Series Replacement Parts, Service Hints, Technical Service

28

REPLACEMENT PARTS SERVICE HINTS TECHNICAL SERVICE

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized retailers of this product. If they can not supply original replacement part(s), call DESAʼs Customer Service Depart- ment at 1-866-672-6040.

When calling DESA, have ready

•your name

•your address

•model and serial numbers of your fireplace

•how fireplace was malfunctioning

•type of gas used (propane/LP or natural gas)

•purchase date

Usually, we will ask you to return the part to the factory.

PARTS NOT UNDER WARRANTY

Contact authorized retailers of this product. If they can not supply original replacement part(s), call DESA at 1-866-672-6040 for referral information.

When calling DESA, have ready

•model number of your fireplace

•the replacement part number

SERVICE HINTS

When Gas Pressure Is Too Low

•pilot will not stay lit

•burners will have delayed ignition

•fireplace will not produce specified heat

•propane/LP gas supply might be low (propane/LP units only)

You may feel your gas pressure is too low. If so, contact your local gas supplier.

TECHNICAL SERVICE

You may have further questions about installation, operation or troubleshooting. If so, contact DESAʼs Customer Service Depart- ment at 1-866-672-6040. When calling, please have your model and serial numbers of your heater ready.

You can also visit DESAʼs technical service web site at www.desatech.com.

www.desatech.com 116234-01A