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REPLACEMENT PARTS SERVICE HINTS TECHNICAL SERVICE
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized retailers of this product. If they can not supply original replacement part(s), call DESAʼs Customer Service Depart- ment at
When calling DESA, have ready
•your name
•your address
•model and serial numbers of your fireplace
•how fireplace was malfunctioning
•type of gas used (propane/LP or natural gas)
•purchase date
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized retailers of this product. If they can not supply original replacement part(s), call DESA at
When calling DESA, have ready
•model number of your fireplace
•the replacement part number
SERVICE HINTS
When Gas Pressure Is Too Low
•pilot will not stay lit
•burners will have delayed ignition
•fireplace will not produce specified heat
•propane/LP gas supply might be low (propane/LP units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation or troubleshooting. If so, contact DESAʼs Customer Service Depart- ment at
You can also visit DESAʼs technical service web site at www.desatech.com.
www.desatech.com |