Troubleshooting

Problem:

Possible Cause:

Solution:

Burner will not light using the Igniter

Burner is not connected to Valve.

Not pausing long enough before clicking the Ignitor Button

No spark

LP gas cylinder is empty

LP Coupling nut is not fully connected to regulator

LP Excess flow valve tripped in regulator

Make sure burner tube is over the gas nozzle.

When lighting the Burner, push-in and turn control panel knob counter-clockwise until you feel resistance. Pause 4 seconds, then continue turning the knob to the high position.

Check gap between burner and electrode. Electrode should not touch burner. There should be a maximum of 3/16” gap between electrode and burner.

Make sure gas Collector and Ignitor are tight.

Take LP gas cylinder to licensed LP gas supplier to be refilled

Tighten coupling nut by hand about one-half to three quarters additional turn. Do not use tools.

Turn control knobs to “off” position and turn LP gas cylinder valve handle clockwise until it stops. Wait five minutes. Relight LP gas grill. If flame remains to be low, turn off gas at cylinder and grill.

Disconnect the regulator from the LP gas cylinder. Reconnect the regulator to the LP gas cylinder. Perform a leak test. Relight grill. This will reset the excess flow valve.

Obstructions in burner	See How to Clean the Burners - Re-install after cleaning
Electrode and burner are wet	Dry electrode with clean cloth. Air dry or use blow dryer.
Wire is loose or disconnected	Reconnect the wire

Wire is shorting (sparking between Igniter wire and electrode)

Replace Igniter wire/electrode assembly (Call the Customer Service Department)

Burner will not light using a match

Burner is not connected to Valve.

LP gas cylinder is empty

LP Excess flow valve tripped in regulator

LP Coupling nut is not fully connected to regulator

Obstructions in burner

Make sure burner tube is over the gas nozzle. See How to Clean the Burners- Re-install after cleaning.

Take LP gas cylinder to licensed LP gas supplier to be refilled.

Turn control knobs to “off” position and turn LP gas cylinder valve handle clockwise until it stops. Wait five minutes. Relight LP gas grill.

Tighten coupling nut by hand about one-half to three quarters additional turn. Do not use tools.

See How to Clean the Burner- Re-install after cleaning