
| 26 | TROUBLESHOOTING | 
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| PROBLEM | CHECK | CURE | |
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| Burners burn with a yellow or orange flame, in | Inspect Spider/Insect Screens for possible obstructions. | Clean Spider/Insect Screens. (See Section “Annual | |
| conjunction with the smell of gas (This is normal | (Blockage of holes.) | Maintenance”) | |
| for the burner lighting tube). | 
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| Symptoms: | The excess flow safety device, which is part of the | To reset the excess flow safety device turn all burner control | |
| Burners do not light.  | barbecue to cylinder connection, may have activated. | knobs and the cylinder valve off. Disconnect the regulator | |
| flickering flame in the “HI” position.  | 
 | from the cylinder. Turn burner control knobs to “HI”. Wait | |
| Barbecue temperature only reaches 250˚ to 300˚ | 
 | at least 1 minute. Turn burner control knobs to “OFF”. | |
| in the “HI” position. | 
 | Reconnect the regulator to the cylinder. Turn cylinder valve | |
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 | on slowly. Refer to “Lighting Instructions”. | |
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| Burner does not light, or flame is low in “HI” | Is LP fuel low or empty? | Refill LP cylinder. | |
| position. | 
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| Is fuel hose bent or kinked? | Straighten fuel hose. | ||
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 | Does Burner light with a match? | If you can light Burner with a match, then check the | |
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 | Crossover® ignition system. | |
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 | Did you use the snap igniter several times until the main | Make sure to hold the control knob in for two seconds after | |
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 | burner lit (See Lighting Instructions)? | snapping the igniter and seeing the orange flame from the | |
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 | burner lighting tube. | |
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 | Does the igniter work (Do you see a spark when you | Try manually lighting the burner (refer to “Main Burner | |
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 | repeatedly use the snap igniter? | Manual Lighting”). Call customer service. | |
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| Experiencing  | Are you preheating barbecue in the prescribed manner? | All burners on HI for 10 to 15 minutes for preheating. | |
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 | Are the cooking grates and Flavorizer® bars heavily | Clean thoroughly. (See Section “Cleaning”) | |
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| CAUTION: Do not line the bottom tray | Is the bottom tray “dirty” and not allowing grease to flow | Clean bottom tray. | |
| into catch pan? | 
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| with aluminum foil. | 
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| Burner flame pattern is erratic. Flame is low when | Are burners clean? | Clean burners. (See Section “Maintenance”.) | |
| burner is on “HI”. Flames do not run the whole | 
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| length of the burner tube. | 
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| Inside of lid appears to be “peeling.” (Resembles | The lid is porcelain enamel or stainless steel, not paint. It | Clean thoroughly. (See Section “Cleaning”.) | |
| paint peeling.) | cannot “peel”. What you are seeing is baked on grease | 
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 | that has turned to carbon and is flaking off. | 
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 | THIS IS NOT A DEFECT. | 
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| Cabinet doors are not aligned. | Check the adjustment pin on the bottom of each door. | Loosen adjustment nut/s. Slide door/s until aligned. Tighten | |
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 | nut. | |
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If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our web site. Log onto www.weber.com®.
SIDEBURNER TROUBLESHOOTING
| PROBLEM | CHECK | CURE | 
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| Side Burner does not light. | Is gas supply off? | Turn supply on. | 
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 | The excess flow safety device, which is part | To reset the excess flow safety device turn all burner control knobs and the cylinder | 
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 | of the barbecue to cylinder connection, may | valve off. Disconnect the regulator from the cylinder. Turn burner control knobs to | 
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 | have activated. | START/HI. Wait at least 1 minute. Turn burner control knobs to “OFF”. Reconnect | 
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 | the regulator to the cylinder. Turn cylinder valve on slowly. Refer to “Lighting | 
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 | Instructions”. | 
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| Flame is low in “HI” position. | Is the fuel hose bent or kinked? | Straighten hose. | 
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| Push button ignition does not work. | Does burner light with a match? | If match lights burner, check igniter (see Sideburner Maintenance). | 
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If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our web site. Log onto www.weber.com®.
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