Troubleshooting

Problem	Probable cause	Corrective action
Nothing appears in	Batteries are drained.	Replace all batteries with new
the display, after I		ones. Alkaline batteries
press the START		recommended.
button.
button.	Battery terminals are not in	Reinstall the batteries with
	Battery terminals are not in	Reinstall the batteries with
	the correct position.	negative and positive termi-
		nals matching those indicated
		in the battery compartment.
The cuff does not	Battery voltage is too low.	Replace all batteries with new
inflate.	Low battery symbol blinks.	ones. Alkaline batteries rec-
	[If the batteries are drained	ommended.
	completely, the mark does
	not appear.]
The unit does not	The cuff is not fastened	Fasten the cuff correctly.
The unit does not	properly.
measure. Readings	properly.
are too high or too	You moved your arm or	Make sure you remain very
low.	You moved your arm or	Make sure you remain very
low.	body during the	still and quiet during the
	body during the	still and quiet during the
	measurement.	measurement.
	The cuff position is not cor-	Sit comfortably and still.
	rect.	Make sure the cuff is at the
		same level as your heart.
	You are using the wrong	See Pg. E-5 "Selecting the
	size cuff.	Correct Cuff."
	Taking too many readings	Relax five minutes before each
	on the same arm in a short	measurement.
	period of time.
The value is differ-	The healthcare professional	See Pg. E-18 "Answers to
ent from that	may be using a different	Why Your Readings Are
measured at a clinic	sized cuff.	Different Between Home and
or doctor’s office.		the Doctor’s Office."

	Your measurements may be	See Pg. E-17 "Why Measure
	elevated by white coat	Blood Pressure at Home."
	hypertension

NOTE: If the actions described above do not solve the problem, call 1-888- 726-9966 (In Canada - 1-800-461-0991). Do not attempt to repair the device yourself.

E-20	LifeSource Health Line (Toll-Free): 1-888-726-9966