Toshiba SL-9000 owner manual Troubleshooting, Before You Call for Service

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18. TROUBLESHOOTING

18. TROUBLESHOOTING

18. TROUBLESHOOTING

WARNING!

This scale has been manufactured under strict quality control. If you have any trouble, however, DO NOT ATTEMPT TO FIX IT BY YOURSELF. Pull the power plug out of the outlet, and contact your Authorized Service representative.

Problems		Solution

“-----”is displayed at	● Was the power turned ON when something was on the platter?
power on.		→ Make sure nothing is on the platter and turn the power on
		again.
	● Is the platter mounted correctly?
		→ Mount the platter correctly and turn the power on again.

Display unstable.	● Is anything touching the platter?
		→ If so, remove it.
	● Is the machine in a windy location?
		→ Avoid locations subject to the wind.

No print.	1.	Check that the media is loaded correctly.
	2.	Check whether the print head is set correctly or not.

Dots missing in the print.	Dirty print head. → Clean the print head.
	Call your Authorized Service representative if necessary.

Unclear (or blurred)	1.	Dirty print head. → Clean the print head.
printing.	2.	Poor media quality. → Change media type.

Power does not come on.	1.	Plug power cord into an AC socket.
	2.	Check the circuit breakers or fuses.
	3.	Plug another appliance into the AC socket to check if there is power
		supplied.
	Call your Authorized Service representative if necessary.

You see a raised nap	1.	Clean the cutter blades.
where the media has been	2.	The blades are worn. → Call your Authorized Service
cut.		representative.

■Before You Call for Service

It is our primary concern to give you full satisfaction and better service. If, however, any problem arises in connection with the operation of this scale, please check the following points before calling for service:

A)Is the power plug fully plugged into an AC outlet?

B)Is the power turned ON?

C)Is AC power being properly supplied to the outlet? (Check it using another electric appliance.)

D)Check the circuit breaker.

E)Has there been a power failure of any sort?

F)Has the operation been carried out in the correct order?

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Contents SL-9000/9000N-FFR-US/CA/QR Page Safety Summary Precautions Table of Contents 14.1 13.113.2 14.2Introduction Accessories Applicable ModelSpecification ScaleSTLAN-2P OptionLON TmccAppearance Label Guide Printer Cover Main Power SwitchAdjustable Legs Meat Platter Power Cord Level GaugeUS Type DisplayCA/QR Type Programming Keyboard KEY LayoutProgramming Keyboard Function Send SpaceProg Operation Keyboard Function Operation Keyboard and Speed KeyboardPLU DT/TM PRTFor VoidSelf Service Keyboard ZeroKEY Layout Procedure Before Operation Speed KEY SETInstallation Procedure Level Adjustment Removal and Replacement of Media Removal and Replacement of Media Power Outline of Operation1/4LB KEY 100g, kg KEY LB/kg KEY Registration modeXNOT Available Tmcc CMT-port communicarion Clerk LabelProgramming Procedures How to access to Programming MenuTitle and Contents of Programming Menu How to enter characters TEC StorePLU Data Edit MenuPLU Data Setting Set tare limitAuto Code Ingredient Message Nutrition Setting When entering PLU#, be careful of the following Daily Value Max digits Contents of Daily value Set the Daily Value TableDeleting Nutrition Data Memory file is sorted when a memory full error occursMemory file sort PLU Verifying Label Menu Item No Verifies PLU data stored in the scaleAddress and Commercial Message Setting Combination Message Message construction Message display timeThank YOU Call Scrolling Flashing Curtaining Scrolling up Scrolling downThank YOU Thank YOU ANK YOU Call AGASpecial Information Grade LineDepartment Number Speed KEY SettingSetting Department/Vendor Number Vendor NumberPrint Format By pressing KeyLabel Format Number Table Format NoMenu Item No DATE/TIME SettingCMT Operations Error code during PL-3 operation PL-3 OperationItem # Transmission Item ListCMT Transmission Delay Time Table IN-LINE/LOCALLON System Price Address SL-9000N only Cancel Retry ContinueData Transmission Initial #0 #19, SL-9000N only① Weigh or Fix Price Format Default Bar Code FormatBAR Code Format ② By Count FormatFlag PLU # UPC # PC/D Price Weight PLU # UPC # PC/DAdditional 233 Title No Format Additional 221Additional 231 232 Additional 234 235 Additional 7,8 238 Additional 9,10 239SL-9000N only Transferring Logo DataVerify SL-9000=CMT Idiom Setting Error message during data transmissionVendor Setting Key functions Free Format SettingEnter SP-INFO/NET WT Logo Frequent Shopper Print coordinate Programmed Data Verification Reports How to access Report menuMenu Set the zone PLU #. Ex. PLU #100 ～108 R S Password SecuritySetting Password and Protect Menu R S X Z× ー × Calling Menu by Entering Password Operating Procedures How to access REG., M.DOWN, or Rewrap menuMenu REG., M.DOWN, or Rewrap Mode Weigh Weighing OperationFIX Price Operation for US Type only By Count Operation For Print Count Operation To check the remaining number, clear the PLU and press KeyExample B When operating in Fix or By Count mode Set the number of labels. Max labels Enter the PLU # Issuing Labels with NET Weight Statement for US Type only PLUSample label 14-10 TARE/SAVE Function Procedures Calling and Printing Grade Lines Calling and Printing Logos LogoMenu REG, M.DOWN, or Rewrap Mode WEIGH, FIX, or by Count Selecting Print ItemDate Change Batch Print Mode with 30 Items Run Assignment Unit Price Change and G.Line/LOGO Call Key is pressed to issue Label Issue Stop or CancelTotals Overflow error occurs when KeyVisual Commodity Library Dpt #Floating Vendor Price deletion SubtotalHow to access Read or Reset menu Total OperationPLU Total Report Hourly Total ReportGrand Total Report Ex. Report MenuVendor Total Report For Enter PLU TotalError Message Table Programming ModeLabel lssue Mode Report and Reset ModeLON System Mode Cleaning the Print Head Troubleshooting Before You Call for Service