Maxtor 2B020H1, 2B015H1 ServiceandSupport, Service Policy, No Quibble Service, Product Support

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+ 353 1 204 1111 www.maxtor.com +353 1 286 1419 + 353 1 204 1122

SERVICE AND SUPPORT

SECTION 8

ServiceandSupport

Service Policy

If a customer discovers a defect in a Maxtor hard drive, Maxtor will, at its option, repair or replace the disk drive at no charge to the customer, provided it is returned during the warranty period. Drives must be properly packaged in Maxtor packaging or Maxtor-approved packaging to obtain warranty service. Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.

No Quibble Service®

Another TCS feature is Maxtor’s No Quibble Service® policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:

1.Customer visits www.maxtor.com or calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number,

2.Maxtor ships a replacement drive within 2 business days, and

3.Customer returns the original drive and credit card draft is destroyed.

Product Support

Technical Assistance/Customer Service

Hours of operation: 6 a.m. to 6 p.m. (Mountain Time) Monday through Friday.

North, Central and South America	Languages	supported: English,	Spanish
Voice	800-2MAXTOR (800-262-9867)
E-mail	www.maxtor.com
Outside Continental USA	303-678-2015
Europe, Middle East, Africa	Languages	supported: English,	French, German

Hours of operation: 8:30 a.m. to 5 p.m. (Greenwich Mean Time) Monday through Thursday, 8:30 a.m. to 4 p.m. Friday.

Voice

E-mail Fax MaxFax

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Contents Maxtor 541DX Product Manual Before You Begin U T I O NContents Product Specifications Handling and InstallationHost Software Interface Interface CommandsAT Interface Description Service and Support GlossaryFigures Introduction MaxtorCorporationManualOrganization AbbreviationsConventions Key Features ProductDescriptionModels CYL SP T MAX LBA Capacity Product FeaturesFunctional / Interface CacheManagement Major HDA Components SubsystemConfiguration Jumper Location / ConfigurationJumper Configuration Cylinder Limitation Jumper DescriptionProductSpecifications Drive ConfigurationPerformanceSpecifications Models and CapacitiesPhysical Dimensions Param Eter Valu EPowerRequirements Power Mode DefinitionsEPA Energy Star Compliance Environmental LimitsParam Eter Oper AT ING ON- Oper AT ING Reliability SpecificationsShock and Vibration Safety Regulatory Compliance EMC/EMIElectro-Static Discharge ESD HandlingandInstallationHard Drive Handling Precautions Unpacking and Inspection Multi-pack Shipping ContainerPhysical Installation RepackingBefore You Begin Hook upSet up Start upInterfaceConnector ATInterfaceDescriptionPinDescriptionSummary PIN IGN ALPIN Name Signal Name Signal Desc Ription Pin Description TableIM in G Paramet ERS Mode PIO TimingImin G Paramet ERS Mode DMATimingUltra DMA Timing ModeSustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst POR T EAD WR ITE HostSoftwareInterfaceTask File Registers Conten TS LBA Bits CommandRegister Seek, Format, and Diagnostic CommandsSummary M M a N D N a M E M M a N D code PA R a M E T E R S U S E DControl Diagnostic Registers Reset and Interrupt Handling InterfaceCommands ReadCommands Read DMA WriteCommands Write Multiple EC TOR LE VE L ModeSet/CheckCommandsVAL UE DES C RIP Tion VAL UE Omman D PowerModeCommands Timer VAL UE TIME-OUT PeriodSleep Mode InitializationCommands Or D ENT Desc RiptionOr D 15- 10, as c urrently defined Initialize Drive Parameters Seek,FormatandDiagnosticCommands ER ROR Code Desc RiptionA.R.T. CommandSet Key RegisterServiceandSupport Service PolicyNo Quibble Service Product SupportFrom Dial Glossary Correctable error Central processing unit CPUChannel CharacterDirect access Direct memory access DMAError correction code ECC Error freeHard error Head disk assembly HDAFrequency response Gigabyte GBLate window LatencyLogic Logical addressPhase locked loop PLL Phase marginRandom access memory RAM Read gate signalSector pulse signal Seek complete signalSequential access Soft errorStrobe offset signal Un-correctable errorUnrecoverable error Write gate signal