IP8820 Broadworks IP Phone
User Guide
oPress the Hold button or the Hold softkey. The call status changes to hold and you receive dial tone. You may then select another line to answer or place a call. Note, if you select an idle line and take no action for about 15 seconds, the line is disconnected.
To retrieve a held call on a different line:
oPress the slow flashing line button
oSelect the desired call from the displayed call list using
To toggle between two calls on the same line:
oPress the Hold button or the Resume softkey, the active call status changes to hold and the held call connects.
3.4. Announcing a Call Transfer
Using Announcing a Call Transfer, you send an active call to another extension after announcing the call transfer to the receiving party.
To transfer an active call:
oPress the Transfer button or the Transfer softkey. The active call status changes to hold and you
receive dial tone.
oDial the number you wish to receive the transfer. o Await answer and announce the transfer.
o To complete the transfer, hang up the handset.
To cancel a transfer, for example the second party does not answer or is busy:
oPress the EndCall softkey.
3.5. Using Blind Call Transfer
You can transfer an active call to another extension without talking to the party receiving the call. The call transfers to the new party without verifying that the new party is there or willing to receive the call.
To transfer an active call without announcing the transfer:
oPress the BlindXfr softkey. The active call status changes to hold and you receive dial tone. o Dial the number you wish to receive the transfer.
o To complete the transfer, hang up the handset.
To cancel a transfer, for example you
oPress the EndCall softkey.
3.6. Call Forward
Call forward directs incoming calls to ring at another location that you designate. You can select one of four (4) conditions that will forward your calls:
-Call Forward Busy – redirects incoming calls if the line is busy.
5 | Dec. ‘08 |