Mitel IP8820 manual Announcing a Call Transfer, Using Blind Call Transfer, Call Forward

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IP8820 Broadworks IP Phone

User Guide

oPress the Hold button or the Hold softkey. The call status changes to hold and you receive dial tone. You may then select another line to answer or place a call. Note, if you select an idle line and take no action for about 15 seconds, the line is disconnected.

To retrieve a held call on a different line:

oPress the slow flashing line button

oSelect the desired call from the displayed call list using Previous-Next softkeys o Select the OK softkey to resume a connection with the call.

To toggle between two calls on the same line:

oPress the Hold button or the Resume softkey, the active call status changes to hold and the held call connects.

3.4. Announcing a Call Transfer

Using Announcing a Call Transfer, you send an active call to another extension after announcing the call transfer to the receiving party.

To transfer an active call:

oPress the Transfer button or the Transfer softkey. The active call status changes to hold and you

receive dial tone.

oDial the number you wish to receive the transfer. o Await answer and announce the transfer.

o To complete the transfer, hang up the handset.

To cancel a transfer, for example the second party does not answer or is busy:

oPress the EndCall softkey.

3.5. Using Blind Call Transfer

You can transfer an active call to another extension without talking to the party receiving the call. The call transfers to the new party without verifying that the new party is there or willing to receive the call.

To transfer an active call without announcing the transfer:

oPress the BlindXfr softkey. The active call status changes to hold and you receive dial tone. o Dial the number you wish to receive the transfer.

o To complete the transfer, hang up the handset.

To cancel a transfer, for example you mis-dial the receiving number:

oPress the EndCall softkey.

3.6. Call Forward

Call forward directs incoming calls to ring at another location that you designate. You can select one of four (4) conditions that will forward your calls:

-Call Forward Busy – redirects incoming calls if the line is busy.

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Dec. ‘08

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Contents IP8820 IP Phone IP8820 Broadworks IP Phone User Guide What is new in this release? Table of Contents IP8820 Broadworks IP Phone IP8820 IP Phone Overview IP8820 Broadworks IP Phone Installing your IP8820 Phone LANPlacing a Call Using Features of IP8820 PhoneReceiving a Call Putting a Call on HoldAnnouncing a Call Transfer Using Blind Call TransferCall Forward Party Conference Call WaitingSpeed Number Dialing RedialSpeed Dial Buttons DND Do-Not-DisturbMuting a Call Accessing Your Voice MailDSS/BLF Coverage Hotline/Warm-Line Using the Call Logs Menu Advanced Services and the IP8820 Phone LCD MenuUsing the Phone Book Menu IP8820 Broadworks IP Phone User Guide Private Hold Barge-inRing Setting Setting Your PreferencesLCD Contrast Setting Line Ring Type and Delay Ringer Off Enabling Automatic Headset OperationSetting Flexible Buttons Feature DescriptionTime Configuration Sntp Server AddressDST Auto Adjustment Lock Outgoing Call Enabling Speed Number DialingLanguage Setting Key ToneAppendix a Dial Pad Character Set Appendix B Time Zones CountryLGN8820-1002SBUG-01.00 Nov. ’08