Mitel 5215 manual Attendant Call Hold Remote Retrieve, Transfer, Conference

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Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:

1.Lift the handset.

2.Dial *23.

3.Dial the digits announced by the attendant.

Transfer

To Transfer an active call:

1.Press TRANS/CONF.

2.Dial the number of the third party.

3.Do one of the following:

To complete the Transfer, hang up.

To announce the Transfer, wait for an answer, consult, and hang up.

To cancel the Transfer, press CANCEL.

To transfer an active call during headset operation:

1.Press TRANS/CONF.

2.Dial the number of the third party.

3.To complete the Transfer, press the Release feature key.

Conference

To form a Conference when a two-party call is already in place, or to add another party to an existing Conference:

1.Press TRANS/CONF.

2.Dial the number of the next party.

3.Wait for an answer.

4.Press TRANS/CONF.

To leave a Conference:

zHang up.

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Contents User Guide 3300 ICP Contents Call Handling About Your Phone Telephone status indicators Important Note for Headset UsersDont cradle the handset Tips for Your Comfort and SafetyFor Users on Resilient 3300 ICP Systems To tilt your telephone for better viewing Protect your hearingAngle the phone for easier viewing Customizing Your Phone Make a call Making and Answering CallsLanguage Change Answer a callRedial Saved Number Speed Call KeysAuto-Answer Speed Call PersonalOn-Hook Dialing Hold Call HandlingGroup Listen Conference Attendant Call Hold Remote RetrieveTransfer To alternate between the two parties Conference SplitSwap To turn Call Forward on and off once it has been programmed Call ForwardTo program Call Forward Call Forward Remote Messaging Advisory Call Forward End ChainingCall Forward Override Messaging Callback Messaging Cancel CallbackMessaging Cancel All Callbacks To use Forced Account Codes Using Advanced FeaturesAccount Codes To enter an Account Code during a callTo retrieve a parked call Call ParkTo park an active call Do Not Disturb Call PickupCampon Direct Paging OverridePaging Handsfree Operation To disable Headset Operation To enable Headset OperationTo answer a call when Auto Answer is disabled Headset OperationMusic Headset Operation with Feature Control SwitchTo turn Music on and off when the set is idle To answer a callTrunk Flash To respond to a Group Page by using Meet Me AnswerGroup Paging / Meet Me Answer To make a GroupTo stop and save a recording Record a CallTo start recording while on a 2-party call To stop and erase a recordingTo log out of Hot Desking phone the phone must be idle Hot DeskingTo log into a Hot Desking phone the phone must be idle To remotely log out a Hot Desking phoneTag Call To tag a malicious callTo return a call Call HistoryTo display the call history, and view call detail To delete all missed, answered, or outgoing call logs To delete a particular call from the call log

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5215 specifications

The Mitel 5215 is a sophisticated desktop IP telephone designed to meet the demands of modern business communication. As part of the Mitel 5200 series, it offers a blend of advanced features, user-friendly design, and robust performance, making it suitable for various workplace environments, from corporate offices to call centers.

One of the main features of the Mitel 5215 is its support for Voice over IP (VoIP) technology. This capability enables users to make high-quality voice calls over an internet connection, reducing the dependency on traditional phone lines. The device supports both SIP (Session Initiation Protocol) and Mitel's proprietary protocols, ensuring interoperability with a wide range of communication systems.

The 5215 boasts a large, backlit LCD display that enhances usability, allowing users to easily navigate menus and view call information, such as caller ID and contact details. The phone also features a customizable interface, enabling users to personalize their settings and preferences according to their needs. Moreover, it has multiple line keys, making it straightforward to manage multiple calls simultaneously.

In terms of audio quality, the Mitel 5215 incorporates advanced acoustic technologies, including full-duplex speakerphone capabilities, which allow for clear, hands-free conversations without echo or distortion. The phone also supports Wideband audio, improving voice clarity and providing a more natural sound experience, essential for effective communication.

For connectivity, the Mitel 5215 includes dual Ethernet ports, allowing users to connect a computer directly to the phone, reducing cable clutter and simplifying network setups. Power over Ethernet (PoE) support is also available, enabling the phone to receive power through the Ethernet cable, which streamlines installation and eliminates the need for separate power adapters.

In addition to its hardware features, the 5215 offers various programmable keys that enhance productivity. Users can configure these keys for quick access to frequently used functions, such as speed dial, call transfer, or call forwarding, optimizing their workflow.

Security is also a key consideration for the Mitel 5215. The phone includes features such as encryption for voice traffic and secure login protocols, ensuring that sensitive communications are protected from potential eavesdropping.

Overall, the Mitel 5215 stands out for its combination of cutting-edge technology, user-centric design, and robust functionalities, making it an excellent choice for organizations looking to enhance their communication capabilities in a digital age. With its seamless integration into existing infrastructures and commitment to quality, the Mitel 5215 is a reliable solution for businesses aiming to improve connectivity and productivity.