Mitel 5215 manual Call Park, To park an active call, To retrieve a parked call

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Call Park

The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system.

After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

To park an active call:

1.Do one of the following:

„Press the Call Park feature key (must be programmed)

„Press TRANS/CONF, and then dial *7#.

The display shows PARKED@, followed by the park destination and parking spot index (if applicable). Example: PARKED@ 1234 @ 02.

2.Dial the directory number on which to park the call (not required if the number is programmed to the Call Park feature key).

3.To inform a user that a parked call is waiting, do one of the following:

„If automatic paging is enabled, announce the call and the park retrieve digits shown on the display.

„If automatic paging is disabled, press the programmed Page key, or

dial **9, followed by the Paging zone number (if required). Then, announce the call and park retrieve digits shown on the display.

Note: Paging over a loudspeaker is not permitted in handsfree mode; you must use the handset or headset.

To retrieve a parked call:

1.Do one of the following:

„Dial *8#.

„Press the Call Park - Retrieve feature key (must be programmed).

2.Dial the directory number on which the call is parked (not required if the number is programmed to the Call Park feature key).

3.If there are multiple calls parked on the number, dial the two-digit index number to retrieve a specific call, or # to retrieve the longest parked call.

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Contents User Guide 3300 ICP Contents Call Handling About Your Phone Important Note for Headset Users Telephone status indicatorsTips for Your Comfort and Safety For Users on Resilient 3300 ICP SystemsDont cradle the handset Protect your hearing Angle the phone for easier viewingTo tilt your telephone for better viewing Customizing Your Phone Language Change Making and Answering CallsMake a call Answer a callSpeed Call Keys Redial Saved NumberSpeed Call Personal On-Hook DialingAuto-Answer Call Handling Group ListenHold Attendant Call Hold Remote Retrieve TransferConference Conference Split SwapTo alternate between the two parties Call Forward To program Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward Remote Call Forward End Chaining Call Forward OverrideMessaging Advisory Messaging Cancel Callback Messaging Cancel All CallbacksMessaging Callback Account Codes Using Advanced FeaturesTo use Forced Account Codes To enter an Account Code during a callCall Park To park an active callTo retrieve a parked call Call Pickup CamponDo Not Disturb Override PagingDirect Paging Handsfree Operation To answer a call when Auto Answer is disabled To enable Headset OperationTo disable Headset Operation Headset OperationTo turn Music on and off when the set is idle Headset Operation with Feature Control SwitchMusic To answer a callGroup Paging / Meet Me Answer To respond to a Group Page by using Meet Me AnswerTrunk Flash To make a GroupTo start recording while on a 2-party call Record a CallTo stop and save a recording To stop and erase a recordingTo log into a Hot Desking phone the phone must be idle Hot DeskingTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phoneTo tag a malicious call Tag CallCall History To display the call history, and view call detailTo return a call To delete a particular call from the call log To delete all missed, answered, or outgoing call logs
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5215 specifications

The Mitel 5215 is a sophisticated desktop IP telephone designed to meet the demands of modern business communication. As part of the Mitel 5200 series, it offers a blend of advanced features, user-friendly design, and robust performance, making it suitable for various workplace environments, from corporate offices to call centers.

One of the main features of the Mitel 5215 is its support for Voice over IP (VoIP) technology. This capability enables users to make high-quality voice calls over an internet connection, reducing the dependency on traditional phone lines. The device supports both SIP (Session Initiation Protocol) and Mitel's proprietary protocols, ensuring interoperability with a wide range of communication systems.

The 5215 boasts a large, backlit LCD display that enhances usability, allowing users to easily navigate menus and view call information, such as caller ID and contact details. The phone also features a customizable interface, enabling users to personalize their settings and preferences according to their needs. Moreover, it has multiple line keys, making it straightforward to manage multiple calls simultaneously.

In terms of audio quality, the Mitel 5215 incorporates advanced acoustic technologies, including full-duplex speakerphone capabilities, which allow for clear, hands-free conversations without echo or distortion. The phone also supports Wideband audio, improving voice clarity and providing a more natural sound experience, essential for effective communication.

For connectivity, the Mitel 5215 includes dual Ethernet ports, allowing users to connect a computer directly to the phone, reducing cable clutter and simplifying network setups. Power over Ethernet (PoE) support is also available, enabling the phone to receive power through the Ethernet cable, which streamlines installation and eliminates the need for separate power adapters.

In addition to its hardware features, the 5215 offers various programmable keys that enhance productivity. Users can configure these keys for quick access to frequently used functions, such as speed dial, call transfer, or call forwarding, optimizing their workflow.

Security is also a key consideration for the Mitel 5215. The phone includes features such as encryption for voice traffic and secure login protocols, ensuring that sensitive communications are protected from potential eavesdropping.

Overall, the Mitel 5215 stands out for its combination of cutting-edge technology, user-centric design, and robust functionalities, making it an excellent choice for organizations looking to enhance their communication capabilities in a digital age. With its seamless integration into existing infrastructures and commitment to quality, the Mitel 5215 is a reliable solution for businesses aiming to improve connectivity and productivity.
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