Automated Attendant: | 1 | 2 | 3 | 4 |
Form 5A: Night Menu
(Copy this form for each Automated Attendant. Save the original blank form for future use. Check a number to indicate for which Automated Attendant this form is used.)
Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always
General Information
■The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Always or Night Only and Night Service is on. The Night Menu Prompt and the Day Menu Prompt use the same Menu Definition.
■The Night Menu Prompt should contain a welcome and a list of menu options.
■The welcome should introduce the company. For example,
“You have reached the Any Travel Agency. Our hours are 9 AM to 5 PM, Monday through Friday.”
■Let callers know they can switch back to the Primary Language. For example, “For English, press *1.”
■The menu options should contain instructions that correspond to the Menu Definition set up on Form 3.
–If callers can dial extension numbers (Direct Extension Transfer), the prompt should instruct callers to dial the extension number. For example, “If you know the extension of the person you want to reach, dial it now and leave a message.”
–If callers can dial a single digit to transfer to an extension or group (Selector Code Transfer), to a mailbox (Mailbox Transfer), or to a Centrex number (Centrex) Transfer), the prompt should provide instructions such as “To leave a message for Pat, press 6.” Keep in mind that there are no group mailboxes.
–If Selector Code 9 is left as the default, the prompt should instruct callers to press 9 to leave a message with the receptionist.
Completing this Form
Write the message that you want callers to hear when they call after normal business hours, including instructions to the caller for selecting menu options.
Suggested options include:
■“Dial 9 or remain on the line to leave a message.”
■“To hear this menu again, dial * 4.”
Recording the Night Menu Prompt
■To record the Night Menu Prompt, dial 3 from the Programming Main Menu.