Automated Attendant: 
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Form 4: Day Menu Prompt—
System Language or Primary Language
(Copy this form for each Automated Attendant. Save the original blank form for future use. Check a number to indicate for which Automated Attendant this form is used.)
Required if VMS Hunt Schedule is set to Day Only or Always
General Information
■The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Always or Day Only and Night Service is off. The Day Menu Prompt and the Night Menu Prompt use the same Menu Definition.
■The Day Menu Prompt should contain a welcome and a list of menu options.
■The welcome should introduce the company. For example, “Thank you for calling the Any Travel Agency.”
■If the system is set for Bilingual Mode, let callers know they can switch the language they hear while on the call. For example, “Para español, marque * 1.”
■The menu options should contain instructions that correspond to the Menu Definition set up on Form 3.
–If callers can dial extension numbers (Direct Extension Transfer), the prompt should instruct callers to dial the extension number. For example, “If you know the extension of the person you want to reach, dial it now.”
–If callers can dial a single digit to transfer to an extension or group (Selector Code Transfer), to a mailbox (Mailbox Transfer), or to a Centrex number (Centrex) Transfer), the prompt should provide instructions such as “To speak to someone in sales, press 6.”
–If callers can can choose an Announcement, include that information. For example, “For directions to our office, press 4.”
Completing this Form
Write the message that you want callers to hear when they call during normal business hours, including the instructions to the caller for selecting menu options.
Suggested options include:
■“Remain on the line for assistance.”
■“Dial 0 for assistance.”
■“To hear this menu again, dial * 4.”
Recording the Day Menu Prompt
■To record the Day Menu Prompt, dial 3 from the Programming Main Menu.