Cisco Systems CP8831K9, CP8831DCK9 manual Phone administration data, If you are asked to Then

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Troubleshooting

Phone administration data

Symptom

The softkey that you want to use does not appear.

Barge fails and results in a fast busy tone.

Explanation

One or more of the following factors might apply:

•You must change the line state (for example, go off-hook or have a connected call).

•You must press More to reveal additional softkeys.

•The conference station is not configured to support the feature associated with that softkey. Contact your administrator for more information.

One or more of the following factors might apply:

•You cannot barge an encrypted call if the conference station you are using is not configured for encryption. When your barge attempt fails for this reason, the conference station plays a fast busy tone.

•You have toggled on the Privacy softkey.

You are disconnected from a call that you joined using Barge.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Cisco CallBack fails.

The other party might have call forwarding enabled.

Phone administration data

Your system administrator might ask you to access administration data on the conference station for troubleshooting purposes.

If you are asked to...

Then...

Access network configuration data

Choose Apps > Admin Settings > Network

 

Configuration, and then navigate to the item that you

 

want to view.

Access status data

Choose Apps > Admin Settings > Status, and then

 

navigate to the item that you want to view.

Access model information

Choose Apps > Admin Settings > Phone

 

Information, and then navigate to the item that you

 

want to view.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

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Contents Americas Headquarters First Published June 21 Last Modified August 27Page N T E N T S Contacts Add third party to conference Contents User Options web pages Additional options Troubleshooting If you want to PrefaceIntroduction ThenAdditional information Safety and performance informationPower outage External devicesAccessibility Features Cisco product security overviewPage Features of your Cisco Unified IP Conference Phone Buttons and hardwareLED state definitions Media Path Call on Focus Sound BaseStatus Base LEDs Mute Button Phone screen Display Control UnitDescription Softkeys Four programmable keysSound Base Wireless extension microphone and charger kit Page Battery compartment Omni-directional wireless microphonesLED charge status indicator Charger trayWired extension microphone kit Phone screen ActionsPhone screen icons Phone screen cleaningPhone connections IconFollowing images show how to install the USB cable Connect mini-USB cable to DCUMode Install ferrite bead on network cable ProcedurePower-saving mode General IP Phone informationFeature availability Applications ServicesAccess Services Call HistoryView call history View call record detailsStep Edit phone number Dial from Call HistoryClear call history Press Edit DialRingtones PreferencesDelete call record Change RingtoneContrast Linked ModeAdjust Contrast Component Connect to PrimaryIP Phone Information Link Conference PhonesAdministrator Settings Page Dial Contact from Search ContactsCorporate Directory TipsPersonal Directory Dial Contact from Search during an active callPersonal Directory options Sign In and Out of Personal DirectoryFollowing sections describe the personal directory options Select Personal Address Book Add Personal Directory entrySearch for entry in Personal Directory Press SubmitDial number from Personal Directory Delete Personal Directory entryEdit Personal Directory entry Assign fast-dial code to PAB from User Options web Fast-Dial codes with Personal DirectoryAssign fast-dial code to PAB from the phone Press FastDialSelect Personal Fast Dials Place call using fast-dial codeDelete fast-dial code Scroll to the fast dial code that you want to dialPage Messages Access voicemailAccess voice messages Voice message identificationYou may need to press More first Calling features Softkey feature map Call State SoftkeyNew Call Yes End Call RedialYes AnswerYes Hold Feature SupportedSurvivable Remote Site Telephony overview ResumeYesFeature Answer QRTSet Up Call Back notification Call BackCall Forward Park call Call ParkForward calls Press Fwd AllAnswer call using Pickup Answer call using Group Pickup and Group Pickup NumberCall Pickup CBarge Answer call using Group Pickup and phone numberAnswer call using Other Pickup ConferenceRemove conference participants Add third party to conferenceView conference participants Press ConfDivert call DivertDo Not Disturb Turn DND on and offEnhanced Room Coverage Number and type Connected microphonesSecondary Sound Base Choose Apps Admin Settings Wireless Microphones Wireless Microphone menuPair wireless microphone Option DescriptionPress Pair Unpair wireless microphoneChoose Applications Admin Settings Wireless Microphones Press UnpairCisco Extension Mobility Enable Extension MobilitySelect EM Service Fast DialHold active call Place call using Fast DialHold Select a fast-dial code and then press CallMeet Me conference Switch between active and multiple holding callsHold Reversion Hold active call and answer new incoming callMobile Connect Host Meet Me conferenceJoin Meet Me Conference Switch mobile call to IP phone Enable Mobile ConnectSwitch IP phone call to mobile phone Press MoreMonitoring and Recording Multiple calls per lineTransfer two calls on same line Switch between calls on same lineCreate conference with two calls on same line Press ConferenceMute Shared LineMute IP phone sound base Mute IP phone DCU On-Hook dialingPlus Dialing Dial number on-hookEnable privacy on shared line PrivacyQuality Reporting Tool Shared lines Report IP phone problemsRedial Redial numberTransfer Place call using speed dial codesSpeed Dial Transfer call to another numberCisco WebDialer Use WebDialer with Cisco directoryUse WebDialer with another online corporate directory Change WebDialer preferences User Options web pages Sign in and out of User Options web pagesPersonal directory on web Features and services setup on webSelect device from User Options web Personal Address Book on webEdit Personal Address Book entry Add new Personal Address Book entrySearch Personal Address Book entry Delete Personal Address Book entryAssign Fast-Dial code to phone number Fast Dials on webAssign Fast-Dial code to Personal Directory entry Press NextDelete Fast-Dial Personal Address Book entry Search for Fast-Dial entryEdit Fast-Dial phone number Address book synchronization toolSet up Abbreviated Dialing codes Speed Dial setup on webSet up speed-dial codes Click SaveSearch for services Phone services setup on webSubscribe to service Select Phone ServicesChange service name User settings on webChange or end services Access service on phoneSelect User Options User Settings Change browser passwordChange user options web page language setting Change PINSelect Line Settings Line settings on webSet up Call Forward per line Change phone display languageChange voice message indicator setting per line Change audible voice message indicator setting per lineChange ring type Update line text label displayed on called party phone Cisco WebDialerLog out of WebDialer Set up, view, or change WebDialer preferencesUse WebDialer with User Options directory Click DialUser Options web pages Cisco WebDialer Additional options If you Then For more informationIf you Then Conference Station soundBase Symptom TroubleshootingGeneral troubleshooting ExplanationChoose Apps Admin Settings Status , and then Phone administration dataChoose Apps Admin Settings Network Choose Apps Admin Settings PhoneTroubleshooting Quality Reporting Tool Page Cisco one-year limited hardware warranty terms View Cisco information packetCisco one-year limited hardware warranty terms Click Go. The Cisco warranty page appearsD E Buttons and connections 8 sound baseIN-2

CP8831K9, CP8831DCK9, CPMICWIREDS specifications

Cisco Systems has long been a leader in networking and communication technologies, providing a wide range of products designed to enhance collaboration and streamline business communication. Two notable products in its collection are the Cisco Unified IP Phone 8831 (CP8831DCK9) and the Cisco Unified IP Phone 8831 (CP8831K9). These devices are designed to cater to the needs of modern enterprises seeking reliable, high-quality communication solutions.

The Cisco CP8831DCK9 is a wireless conference phone known for its superior audio quality and flexibility. This model employs Cisco's cutting-edge Wideband Audio technology, which ensures crystal-clear sound during voice calls. It is designed specifically for conference rooms, enabling teams to communicate effectively regardless of their physical location. One of the key features of the CP8831DCK9 is its support for both local and cloud-based services, making it an adaptable choice for businesses that employ a hybrid communication model.

The CP8831K9, on the other hand, is a wired version of the same phone, offering many similar features with the added reliability of a wired connection. This model still retains the impressive audio quality and clarity that users have come to expect from Cisco devices. The CP8831K9 is particularly well-suited for environments where mobility is less of a concern, such as executive offices or workstations where a fixed connection enhances performance.

Both models feature an intuitive user interface, complete with a large display that provides easy access to contacts, call logs, and a variety of functions. They support multiple user profiles, allowing for a customized experience for different users throughout the organization. Additionally, these phones are equipped with advanced security protocols to ensure that calls are protected against eavesdropping, an increasingly crucial feature in today's business landscape.

In terms of connectivity, both models support Power over Ethernet (PoE), which simplifies installation by eliminating the need for additional power outlets. They are compatible with Cisco's unified communications solutions, making them ideal for organizations looking to integrate voice, video, and data services seamlessly.

In summary, Cisco's CP8831DCK9 and CP8831K9 deliver outstanding performance, advanced features, and robust security, positioning them as excellent choices for enterprises that prioritize effective communication in their operations. Whether opting for wireless or wired solutions, organizations can rely on Cisco technology to facilitate seamless and effective collaboration.
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