By default, the dialing menu is as follows

Chapter 2: Installation Checklist

Default

Automated

Attendant

Answering

Default

Automated

Attendant

Dialing Menu

Contacting

Technical

Support

•By default, the Automated Attendant answers with this recorded main greeting: Thank you for calling. If you are calling from a touchtone phone, please dial the extension number you wish to reach or dial zero for assistance. If you are calling from a Rotary Dial phone, please stay on the line for assistance. This greeting can be re-recorded at any time.

•Sprint Digital Voice lets the Automated Attendant play different main greetings according to schedules that are based on the day(s)/date and time. For example, you can set up a schedule for typical business workdays (Monday-Friday, starting at 9:00 a.m.). Then you can set up another schedule for typical off-hours (Monday-Friday, starting at 5:00 p.m. This schedule is used for weekends). This way you can have two main greetings: one for workdays, and one for off-hours. These schedules are already set up as defaults.

The dialpad keys 0-8 can be used to customize a dialing menu. Keys 9, *, and # are each permanently assigned for a certain function (described in the list below). Callers can dial either extension or mailbox numbers.

By default, the dialing menu is as follows:

•Press zero (0), or wait on the line for the operator (the lowest numbered extension) during the workday schedule.

Press zero (0), or wait on the line to record a message for the operator (the lowest numbered extension) during the off-hour schedule.

•Dial a Subscriber extension number to transfer to that extension. If the extension is busy, does not answer, or is in Do Not Disturb, the caller hears, At the tone, leave a message for extension XXX.

•Press 9 to hang up the call (this cannot be changed).

•Press * and a Subscriber extension number to leave a recorded message in that mailbox (this cannot be changed).

•Press # and a Subscriber Mailbox Number to log onto that mailbox and listen to the messages and/or use other Voice Mail features (this cannot be changed).

Note: The Time Out function determines where the Automated Attendant routes a call if the caller doesn’t press a key after the Main Greeting finishes playing. The Time Out function works differently according to the workday schedule or the off-hours schedule. By default, the Automated Attendant sends the caller to the lowest numbered extension during the workday schedule and lets the caller leave a message for the lowest numbered extension during off-hours.

For questions regarding Sprint® Digital Voice DVP – 203 or DVP – 403 or a Protegé® system, contact Sprint Products Group Technical Support at 1-800-791-1110.

4 – ◆ –Installation Checklist

Issue 1.6