Chapter 3: Getting the Voice Mail System Up and Running
STEP 7
Program the
Protegé® Phone System for Voice Mail
Certain functions in the phone system require specific programming entries when integrated with Sprint® Digital Voice.
Note: If using a phone system other than Protégé, refer to the Release Notes for Software Versions and the Integration Guide for further options.
Protegé® 3x8
When installing Sprint Digital Voice on a Protegé 3x8 system, the following settings must be changed on the phone system through the System Administrator’s mailbox using a display keyset.
Extension – Ring Assignment: Under Extension change Ring Assignment for all voice mail ports to NO. At default on the 3x8 system all extensions are assigned to ring for all lines in Day Mode operation. If the voice mail ports’ ring assignments are YES, then all voice mail ports will answer incoming calls simultaneously.
Trunkline – Voice Mail Group Answer: Program Voice Mail Group Answer to allow ring in to the Automated Attendant based on the time of day when the Auto Attendant should answer. If no Automated Attendant is used, the field should be set to NEVER. The other valid entries are ALWAYS, DAY or NIGHT.
Call Handling – Voice Mail Dialing Ratio: Set both the Tone Time and
Int_Dgt Time to 90.
Control – Voice Mail: Program all of the fields in this category as follows: VM Group Member – enter all the voice mail extensions that are used. Prefix Codes – ICM/VM: 12
Transfer: 11
Busy FWD: 11
No Ans: 11
Direct FWD: 11
Suffix Code – NULL Disconnect Digits - 999999
Protegé CTX/MTX/LTX
When installing Sprint Digital Voice on a Protegé CTX, MTX or LTX system, the following settings must be changed through Remote Maintenance Programming. Once the changes are complete, connect a laptop to the Protegé system and send the updated information.
Issue 1.6 | Getting the Voice Mail System Up and Running – ◆ – 13 |