Troubleshooting
Are you having trouble with your phone? Here are some of the most common problems and solutions.
Problems | Solutions |
The phone does not work | • Make sure that power adaptor and phone |
at all | cord are connected properly. |
| • Check that the batteries are fully charged |
| and installed properly. |
| • This phone does not work during power |
| failure. |
The phone does not ring | • Make sure the handset (or base) ringer is |
| turned on. |
| • Make sure the power adaptor and the phone |
| cord are connected properly. |
| • Move the handset closer to the base unit. |
There is no dial tone | • Check that the phone cord is connected |
| properly. |
| • Check the handset is fully charged. |
| • Move the handset closer to the base unit. |
Caller ID (CID )does not | • Check with your local phone company that |
work properly | you have a subscription to their service. |
Warranty Information
This product is covered by a 12 month warranty against defective workmanship or parts, effective from the date of purchase. The warranty does not extend to damage caused by misuse, negligence, excessive voltage, faults on the telephone line or lightning. This guarantee in no way affects your statutory rights. Full details of the warranty are contained in the enclosed warranty card.
In the unlikely event of a fault developing, please contact us for assistance. If the product is then found to be faulty you will be asked to return it directly to us with a copy of the purchase receipt.
If you feel this product is not working correctly please consult the user guide and ensure that you are using the product in accordance with the instructions.
Remove all extra telephone equipment and connect only this telephone directly to the telephone socket.
If the fault is still present, connect another telephone (if available) to the telephone socket. The results will show you whether the fault lies with this unit or with the telephone line. If the product is working correctly the fault is on the telephone line. Please contact your network operator for assistance
To orders spare parts replacement batteries and in case of any technical issues you may have with product please consult our website for further information or send us an email for a prompt response to your enquiry.
| • Let the phone ring at least once before |
| answering. |
| • Phone numbers are not available if calls are |
| private, from payphones, from overseas, |
| |
A caller ID call waiting | • Check with your local phone company and |
call cannot be answered | select the correct recall duration |
Base charge light does | • Make sure the handset is making contact in |
not work | the cradle. |
The empty battery icon | • Replace the batteries with new ones. |
appears soon after the | Contact Oricom for original replacements |
batteries are charged |
|
Australia
Oricom International Pty Ltd
PO Box 5681
South Windsor, NSW 2756
Customer support
Email: support@oricom.com.au
Web: www.oricom.com.au
Fax: (02) 4572 0939
Ph: 1300 889 785
New Zealand
Atlas Gentech (NZ) Limited
Private Bag 14927,
Panmure, Auckland
Customer support
Email: support@atlasgentech.co.nz
Web: www.atlasgentech.co.nz
Fax: (09) 574 2722
Ph: 0900 50 025 (Toll Call)
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