Oricom eco5100 Series manual Alternatively please contact Customer Service on 1300 889

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APPENDIX

Problem		Possible cause(s)		Solution(s)

Phone does	1.	The ringer is off.	1.	Turn ON the ringer.
not ring when a	2. Too many phones are sharing the same		2.	Disconnect some of the phones from the phone line.
call comes in.		phone line.	3.	Check base unit CONNECTIONS.
	3.	Base unit not plugged in.

Keypad does	Keypad may be locked.		UNLOCK the keypad.
not work.

Busy tone +	1.	Other handset may still be connected.	1.	Check ALL handsets and END all calls.
in use light on.	2.	Check power supply connection.	2.	Check CONNECTIONS to wall and base.

Can’t transfer a	1.	Handset is busy.	1.	Check ALL handsets and END all calls.
call.	2.	Handset is out of range.	2.	Move handset CLOSER to base unit.
	3. Wrong handset number.		3. Check HANDSET NUMBER.

Answering	1.	Message limit exceeded.	1.	DELETE old messages.
machine won’t	2.	Machine not switched on.	2.	SWITCH-ON the answering machine.
record.	3.	OGM2 selected.	3.	Can only record with OGM1, CHANGE to OGM1.

Remote	1.	Incorrect security PIN.	1.	CHECK security PIN.
operation	2. Some cordless and mobile handsets do		2.	Need to use a TONE-DIALLING phone.
doesn’t work.		not generate continuous tones.	3.	Key in the digits within the 10 seconds limit.
	3.	Pausing too long between key press.

Note: If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing batteries from handset/s. Reconnect after 15 minutes.

Alternatively please contact Customer Service on 1300 889 785.

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Contents User Guide Contents Cordless Handset Operation …………………………………………………………… Page Installation and Charger Getting StartedImportantDOYOU have BROADBAND/ADSL? TipGetting Started Pack contents Purchasing additional handsetsYour cordless handset Understanding the cordless handset display Your eco5100 base unit Bottom GS Answering Machine Rings Code Answering Machine PINBasic Operation During standbyAnswering an incoming call Cordless handsets LCD displayMute feature Making an external callPaging the handset/s Normal diallingRecall feature Handset rangeCall waiting Australia Only Take two different calls at the same timePause feature when using on a Pabx Recall function when connected to a PabxVolume adjustment with handset Handsfree modeHandset volume control Review Caller ID records Caller ID OperationStore a CID number Delete one or all CID records DeleteallviewedCIDrecordsLNR Function Last Number Redial Redial the last numberStore the last number dialled Delete last number dialledAdd new records PhonebookReview / Edit / Dial stored Phonebook records Delete one record Handset ringer adjustment Cordless Handset OperationMulti-handset Operation Cordless handset keypad lock Call transfer between cordless handsetsRegister new handsets on the eco5100 base RegistrationRemove handsets Language setting Handset nameReset BaseVolumeBase Melody Answering Machine Operation Day/Time settingAnswering machine On / Off Answering machine Ring delay Setting Answering machine PIN number SettingOGM1 Announcement One mode OGM2 AnnouncementTwo modeOGM setting OGM Outgoing MessagesPlay OGM OGM play to lineRecord ICM ICM Incoming MessagesPlay ICM Memo Delete messagesRecord memo Play memoMemory full Remember to delete messagesDelete all messages Remote control Switch your answering machine on remotelyAdvanced Answering System Phone in to check your messagesCordless handset detection Call screeningRemote operation keys Customer Support Troubleshooting AppendixAlternatively please contact Customer Service on 1300 889 Product Speciﬁcations Phone Oricom eco5100 SpeciﬁcationsWarranty Warranty Information AustraliaExclusion and limitation of liability REN RN for New Zealand Caller IDCustomer Support