TROUBLESHOOTING GUIDE
In case of difficulty, please check the following Troubleshooting Guide before seeking service.
TELEPHONE
Problem | Solution | |
No dial tone | • | Check installation: |
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| — Is the base power cord connected to a working outlet? |
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| — Is the telephone line cord connected to the base unit and |
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| the wall jack? |
| • | Disconnect the base from the wall jack and connect another |
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| phone to the same jack. If there is no dial tone in the second |
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| phone, the problem might be your wiring or local service. |
| • | Is the handset out of the base unit’s range? Move closer to |
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| the base unit. |
| • | Make sure the battery is properly charged (12 hours). |
| • | Is the battery pack installed correctly? |
| • | If the phone still does not work, disconnect the power cord |
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| and remove the battery pack. Then reconnect the power cord |
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| and reinstall the battery pack. Place handset in the base for |
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| 10 seconds to allow it to reinitialize. |
| • | Replace the battery. |
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Dial tone is OK, but | • | Make sure the tone/pulse setting is programmed correctly. |
can’t dial out |
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Handset does not ring | • | Make sure the RINGER switch on the base is turned ON. |
| • | You may have too many extension phones on your line. Try |
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| unplugging some phones. |
| • See solutions for “No dial tone.” | |
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Cannot hear phone | • | Adjust the volume control on handset . |
conversation |
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