GE 800-EFM manual Using Your Music on Hold Adapter Troubleshooting Guide

Using Your Music on Hold Adapter

Troubleshooting Guide

If you are having difficulty with your Music on Hold Adapter, DO NOT RETURN IT!

You may find your problem and solution listed below. If not, call TMC’s toll-free customer support line at 1-800-TMC-1638, and an expert will walk you through your problem. You may also use this toll-free line if you ever have a question that is not answered in your User’s Guide.

The Feature Module does not	Check all connections and make sure that they are secure-
work, and the callers do not	ly in place. Make sure that the AC adapter is plugged into a
hear any music when you	jack not controlled by a wall switch. Check to make sure
place them on hold.	that the status indicator lamp is blinking. If it		is not,
	unplug and then replug the AC power cord. If the status indi-
	cator still fails to start blinking, check your wall jack by plug-
	ging another device such as a lamp into the outlet to make
	sure that the outlet is working properly.
The Feature Module is con-	The problem may be with the telephone wiring:
nected properly, but still the	If possible, check your jack wiring by testing a telephone at
remote party does not hear	the jack where you installed the Feature Module.		If this
any music when you place	standard telephone does not work, then local telephone
them on hold.	company lines or your own wiring may be causing the prob-
(Note: Please check to make	lem.
sure that at least two system	The problem may be with your music source:
telephones are connected, as	Useful test: Your Music on Hold Adapter has a built-in test
there must be at least two sys-	feature to check whether your music source is the problem.
tem phones connected for the	Simply unplug the 1/8” plug from the music input jack at the
music on hold adapter to func-	rear of the of the adapter.	Then place a call and put the
tion.)	caller on hold. The caller	should hear music from the
	Adapter’s built-in music chip. If they do, but hear nothing
	when you plug in your music source, then the problem is
	with your music source. Make sure that your music source
	is working properly.
	The problem may be with the volume setting:
	Refer to page 34 for instructions on adjusting the volume
	setting.
Other problems.	Make sure that you have followed the instructions in this
	User’s Guide. If you continue to have problems, call TMC’s
	toll-free customer support line at 1-800-TMC-1638.

36