Qualcomm GSP-1600 manual Troubleshooting

Page 79

 

 

Troubleshooting

Problem

Solution

 

 

 

 

 

 

 

Receiving calls

■ Check that the phone is turned on.

 

■ Check that the ringer is loud enough.

 

■ Rotate or fully extend the appropriate

 

antenna.

 

 

 

 

■ In Globalstar satellite mode, be sure

 

that the satellite antenna has a clear

 

view of the sky.

 

 

 

 

■ Check that you selected the correct

 

service mode:

 

 

 

 

Globalstar: Press and hold

 

to

 

 

 

 

 

display the mode menu, and press

 

for Globalstar.

 

 

 

 

Cellular: Press and hold

 

to

 

 

 

 

 

display the mode menu, and press

 

for Digital or

for Analog.

■Remove all service providers from the Prohibited List (see Erasing from Prohibited List, page 54).

■Check the signal strength indicator.

■Check that the security module is properly installed. If the security module was removed, turn the phone off and on.

Losing calls

■ In Globalstar satellite mode, be sure

 

that your satellite antenna is pointing

 

straight up when placed next to your

 

head and when using the keypad or

 

viewing the screen.

 

■ In Globalstar satellite mode, be sure

 

that the satellite antenna has a clear

 

view of the sky.

 

■ Rotate or fully extend the appropriate

 

antenna.

 

■ Check the signal strength indicator.

 

 

Remembering your lock code

■ Contact your satellite or cellular

or PIN (personal

service provider for the lock code for

identification number)

the Security menu or phone lock

 

feature.

 

■ Contact your cellular service provider

 

for the PIN used to make analog calls.

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Contents Qualcomm Globalstar GSP-1600 Tri-Mode Phone User Guide Page Contents Call History Menu Battery Care and Maintenance Page Vii Viii Understanding your phone Contacting customer serviceSolving problems Getting StartedTo manually select a call mode Manually selecting call modePreparing for satellite calls Getting Started Making cellular calls Making satellite callsReceiving satellite or cellular calls Making data callsTo receive a satellite or cellular call Displaying your phone number Ending callsPhone Basics Phone features and keypadPhone Basics Icon Display indicatorsAntenna basics Security moduleInformation key Turning the phone off Standby modeCalling Basics Turning the phone onTo edit numbers Power save modeEntering numbers To enter numbersMuting a call Possible service provider servicesMaking emergency calls Redialing a callThree-way calling Call waitingCaller ID Menu Basics To navigate the menus Accessing main menuNavigating and using menus To save changes or a settingEntering letters and other characters Phone Book MenuTo save entries To enter pauses when entering numbersEntering pauses Saving entriesSave Finding entriesTo find an entry Press options Editing entriesErasing entries Making entries secretPrepending numbers Viewing numbersSending tones One-touch dialing Speed dialingCall History Menu Accessing call history listViewing call history details Messages Menu To access voice mail notificationsVoice messages To erase voice message notifications To access text messagesText messages To call your voice mail systemTo call back numbers in text messages Storing text messagesTo erase text messages To avoid running out of memory Locking and unlocking text messagesTo lock or unlock text messages Key Guard Features MenuScratchpad To set the baud rate DataRoam Calls Call Information MenuLast Call Home CallsData Calls Recent CallsAll Calls Undo Resetting call countersTo reset the counter to zero To undo the counter resetCall Information Menu To lock the phone Security MenuLock code Locking the phoneTo restrict the phone Restricting the phoneEntering a new lock code Entering priority numbersTo erase the entire call history list Erasing call history listErasing phone book entries Erasing SMS messagesTo enter your PIN Resetting preferencesTo reset preferences Entering PINRinger Type Ringer VolumePreferences Menu SoundsTo adjust the key beep sound Earpiece VolumeTo silence the ringer when receiving a call To adjust the earpiece volumeMute Stereo Key Beep VolumeTo adjust the key beep volume Key Beep LengthTo set the backlight DisplayBacklight To mute the stereoAuto Hyphens BannerManual Hyphens Globalstar Time Zone Show TimeTo set the time format To select a different time zone SMS TimeTo set the SMS time stamp Minute LanguageAlerts FadeAuto Answer Service ChangeCalling New MessageTo set one-touch dial Auto RedialOne-Touch Dial To set auto redialTo set Send PIN Any-Key AnswerSend PIN To set any-key answerPreferences Menu System Menu To access status informationStatus To force the phone to find home Service Provider SelectFind Home VersionViewing lists Registering phoneTo view the Known, Preferred, or Prohibited Lists To add to the Preferred or Prohibited Lists Adding to listsEditing lists Erasing from Prohibited ListForce Service Provider Selection Service ProviderTerritory To set auto mode Manual ModeAuto Mode To manually select a modeTo set Auto NAM NAM SelectTo display your three phone numbers My NumbersTo set the NAM To set the systemService Mode Talk Time Standby Time Battery Care and MaintenanceBattery Battery care and chargingLow battery Battery chargersBattery replacement Battery removalBattery Care and Maintenance Phone operation Safety InformationExposure to radio frequency signals Antenna careHearing aids DrivingElectronic devices PacemakersPotentially explosive atmospheres Battery careAircraft Blasting areasOther safety issues Accessories Hands-free car kit Problem Solution TroubleshootingTroubleshooting Troubleshooting Troubleshooting Index Index-2 PIN Safety Index-5 Index-6
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