Topcom WEBTALKER 6000 manual Troubleshooting

Page 24

E N G L I S H

SECTION

1

RTroubleshooting

This is a guide to the most common problems that may occur during installation or use of your Webtalker. You can easily solve some of the problems yourself, but may need your broadband service provider or landline provider to help you with others. Check www.topcom.net for more information.

PROBLEM

POSSIBLE CAUSE

SOLUTION

 

 

 

My Webtalker

• The software needs to be

• Go to the Setting menu and select Advanced

does not work

updated to the latest version.

settings and Firmware update. Select the

 

 

latest software version and confirm to update.

 

 

 

I cannot sign in to

• Skype does not accept your

• Check if you are using the correct Skype

Skype

Skype name and/or password.

name and password. Beware of upper-case/

 

 

lower-case letters and numeric numbers.

 

 

 

Screen displays:

• The Ethernet cable is not

• Check that the Ethernet cable between

“Network connection

connected.

on the base station and the LAN port on

lost” and the base

 

your broadband connection (modem, router,

station light indicator

 

hub, switch etc.) is connected properly.

is blinking slowly

 

 

 

 

 

I cannot make a

• The Ethernet cable is not

• Check that the Ethernet cable between

Skype call

connected.

on the base station and the LAN port on

 

 

your broadband connection (modem, router,

 

 

hub, switch etc.) is connected properly.

 

• The router or the modem is

• Turn on the power to the modem or router

 

not turned on.

and reset the base station.

 

• The base station cannot

• In Internet settings, check that the IP mode

 

retrieve the IP address

corresponds to the IP mode of your Internet

 

 

connection or you are behind a proxy server.

 

 

Check the user manual for the proxy settings

 

 

guidance.

 

• You are not signed in as a

• Go to the status menu and select Sign in as

 

Skype user.

a Skype user. From there refer to the section

 

 

“Sign in to Skype” in this guide.

 

 

 

No display

• The batteries are discharged.

• Charge or replace the batteries.

 

 

 

Handset is not

• Base station is not ready for

• Reset the base station by pressing the key on

registering

registration.

the back of the base station and try to

 

 

register again.

 

• The charging cradle is not

• Make sure the power supply is properly

 

connected.

connected to the charging cradle and that

 

 

the power is on.

 

• There are no batteries in the

• Make sure the batteries are correctly fitted

 

handset.

into the handset. Reset the base station and

 

 

try to register again.

 

 

 

24I N S TA L L AT I O N A N D B A S I C F U N C T I O N S

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Contents Installation Guide IIN Thiis Manual Dear customer This is HOW the Webtalker Works How the manual is organized This manual falls in three partsInstallation and basic functions Section BoxYour handset at a glance How to install the base station How to install the handset First time start-up Followed by Getting started with Skype Create a new Skype accountUse to select Create new account Sign in to Skype Use to select Sign in to SkypeSkype features supported by Webtalker SkypeOutSkypeIn Skype VoicemailMain Display NotificationsSkype online status Current time Skype creditAction Left soft key Action Right soft keyMain Menu Contacts Add a Skype ContactS TA L L AT I O N a N D B a S I C F U N C T I O N S Add a SkypeOut or landline contact Search for Skype users Make and receive calls Call a Skype contactDial a landline number Receive a call Troubleshooting No connection Between handsetBase station Handset onCall Send Voicemail View Profile Advanced VoicemailsPhone Number Sign In To Skype Create New Acctount Change StatusManage blocked users Tones Time & DateCordless Settings Phone SettingsEmergency calls InformationSkype settings Change your online statusChoose auto or manual sign SignAutomatically, Prompt Change your Skype profile Shown to all, PrivateChange your password Gender, use to select Male, Female, Both, UnknownCountry/Region , use Create a personal voicemail greeting Listen to your voicemail To select Voicemail Privacy Contacts, Known numbersNotification SilentPhone settings TonesChange the call alert From Tones, press to select Incoming alert typeMelody 1 Æ 11, Beep Adjust the ringing volume Ring once, Beep once Change the ring toneFrom Tones, press Adjust the keypad tones Set the time and dateTo select Time and date Set the preferred line Change the country code SkypeOut, Always askUsing the keypad Change the landline country setting Change the handset language Register / deregister your handset Set the contrast HandsetG L I S H Internet settings To select Internet settingsWizard will guide you through the configuration To select Skype proxy Press to select Proxy To select Firmware proxy Adjust the earpiece volume Alternative ports usingMute the microphone Reset the phone and base Connect a headsetVoicemail, View profile, Advanced G L I S H Exchange contact details request Rename a contact Remove a contact Block a contact Remove and block, RemoveDialling Dial editorMulti TAP Order Character mapSpeakerphone Start a new call during a callConference call Skype Conference callDivert all calls To select the required option Yes, No These are your options when working with the lists View call historyAll calls Missed callsSkype calls, SkypeIn calls Setting Anyone, Contacts, If details shared Under Skype calls , pressExample one Dial outgoing calls Dial a telephone number from the outgoing calls listExample two Firmware update Firmware, Current Firmware All Firmware vers Advanced troubleshooting Check Settings Advanced Internet Settings Skype portsAdvanced Internet settings IP Advanced Internet settings SkypeService Skype Credit Via Settings Phone settings RegionSettings Region Area code Via Settings Privacy Skype calls orShown under Settings Advanced Internet settings Skype ports toSettings Phone settings Landline Experience a badCannot access Symbol in the upperMain menu Contacts To Skype Cannot see if aWhen I receive Connection when Country Sending a flash by PressingLanguage on Cannot registerWhy is the Webtalk Better than a Wi-FiWhat is a Webtalker? Updated with newWhat Skype features What is SkypeOut?What is the price Skype with a volumeDuring a power failure Skype? Personal information Is it safe to have myCan I protect myself Credit status? Is there an answering G L I S H D E C L a R AT I O N O F C O N F O R M I T Y Page Page Webtalker
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