Topcom WEBTALKER 6000 manual Experience a bad, Sound quality during, Skype calls, Cannot send

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3

PROBLEM	CAUSE	SOLUTION

I experience a bad	• You are probably behind a	• In order to obtain better sound, we
sound quality during	router which interferes with	recommend that you open the speciﬁc port
Skype calls.	the sound.	shown under Settings > Advanced >
		Internet settings > Skype ports to
		incoming TCP and/or UDP trafﬁc. However,
		on some routers you cannot conﬁgure
		incoming UDP trafﬁc although you can still
		conﬁgure rerouting of ports with incoming
		TCP trafﬁc. If you are using several Skype
		clients on the same router, you must make
		sure that they are not using the same Skype
		Port.
	• Another unit (for instance a	• Free up bandwidth by ending other ongoing
	computer) is using the Internet	Internet trafﬁc or get an Internet connection
	connection.	with more bandwidth.

I cannot send	• You are not subscribing to this	• You can buy SkypeOut at www.Skype.com.
voicemails.	service.	Check if your voicemail is active via Service
		> Voicemail.

Landline and mobile	• You are not subscribing to this	• You can buy SkypeIn at www.Skype.com.
phones cannot call	service.
me via SkypeIn.
	• You are out of Skype credits.	• Check your status via Service > SkypeIn.
	• People calling your SkypeIn	• People calling you should allow the phone to
	number do not wait long	ring at least ﬁve times before they hang up
	enough before they hang up.	due to the delay before the SkypeIn call
		reaches you.

I cannot call via my	• The base station is not	• Connect the landline to your base station.
landline connection.	connected to your landline.
	• The landline is out of order.	• Check your landline connection with a
		traditional phone and hear if there is a
		dialling tone. If not, contact your landline
		provider.
	• The landline connection is	• Check that the landline connection is not
	occupied by another phone in	occupied.
	the house.
	• The base station is not turned	• Turn on the base station.
	on.

I cannot receive calls	• You are using incorrect	• Select the correct landline country setting via
via my landline	landline country setting.	Settings > Phone settings > Landline
connection.		country. Please note: The landline country
		setting has no inﬂuence on Skype calls.

E N G L I S H

S U P P O R T I N F O R M AT I O N

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Contents Installation Guide IIN Thiis Manual Dear customer This is HOW the Webtalker Works This manual falls in three parts How the manual is organizedBox Installation and basic functions SectionYour handset at a glance How to install the base station How to install the handset First time start-up Followed by Use to select Create new account Getting started with SkypeCreate a new Skype account Use to select Sign in to Skype Sign in to SkypeSkypeOut Skype features supported by WebtalkerSkypeIn Skype VoicemailSkype online status Main DisplayNotiﬁcations Skype credit Current timeAction Left soft key Action Right soft keyMain Menu Add a Skype Contact ContactsS TA L L AT I O N a N D B a S I C F U N C T I O N S Add a SkypeOut or landline contact Search for Skype users Dial a landline number Make and receive callsCall a Skype contact Receive a call Troubleshooting Between handset No connectionBase station Handset onVoicemails Call Send Voicemail View Proﬁle AdvancedPhone Number Sign In To Skype Create New Acctount Change StatusTones Time & Date Manage blocked usersPhone Settings Cordless SettingsEmergency calls InformationChange your online status Skype settingsAutomatically, Prompt Choose auto or manual signSign Shown to all, Private Change your Skype proﬁleCountry/Region , use Change your passwordGender, use to select Male, Female, Both, Unknown Create a personal voicemail greeting Listen to your voicemail To select Voicemail Contacts, Known numbers PrivacySilent NotiﬁcationTones Phone settingsChange the call alert From Tones, press to select Incoming alert typeFrom Tones, press Melody 1 Æ 11, Beep Adjust the ringing volumeRing once, Beep once Change the ring tone Set the time and date Adjust the keypad tonesTo select Time and date Set the preferred line SkypeOut, Always ask Change the country codeUsing the keypad Change the landline country setting Change the handset language Register / deregister your handset Handset Set the contrastG L I S H To select Internet settings Internet settingsWizard will guide you through the conﬁguration To select Skype proxy Press to select Proxy To select Firmware proxy Mute the microphone Adjust the earpiece volumeAlternative ports using Connect a headset Reset the phone and baseVoicemail, View proﬁle, Advanced G L I S H Exchange contact details request Rename a contact Remove a contact Remove and block, Remove Block a contactDial editor DiallingCharacter map Multi TAP OrderStart a new call during a call SpeakerphoneDivert all calls Conference callSkype Conference call To select the required option Yes, No View call history These are your options when working with the listsAll calls Missed callsSkype calls, SkypeIn calls Example one Setting Anyone, Contacts, If details sharedUnder Skype calls , press Example two Dial outgoing callsDial a telephone number from the outgoing calls list Firmware update Firmware, Current Firmware All Firmware vers Advanced troubleshooting Settings Skype ports Check Settings Advanced InternetAdvanced Internet settings IP Advanced Internet settings SkypeVia Settings Phone settings Region Service Skype CreditSettings Region Area code Via Settings Privacy Skype calls orInternet settings Skype ports to Shown under Settings AdvancedSettings Phone settings Landline Experience a badSymbol in the upper Cannot accessMain menu Contacts To Skype Cannot see if aConnection when Country Sending a ﬂash by Pressing When I receiveLanguage on Cannot registerBetter than a Wi-Fi Why is the WebtalkWhat is a Webtalker? Updated with newWhat is SkypeOut? What Skype featuresWhat is the price Skype with a volumeCan I protect myself During a power failureSkype? Personal information Is it safe to have my Credit status? Is there an answering G L I S H D E C L a R AT I O N O F C O N F O R M I T Y Page Page Webtalker