Troubleshooting Tips

If your Internet connection doesn’t work:

You can solve many installation issues by resetting all of your equipment:

1.First, power down in this order:

a.Computer

b.Router, if you have one

c.Vonage Device

d.Modem

NOTE: Leave the modem unplugged for at least 60 seconds.

(The 60 seconds is to ensure the modem doesn’t “remember” old information). Confirm that all cables are snapped firmly into place.

2.Turn the devices on one at a time in this order:

a.Modem – Wait for the lights to come back on before continuing. This may take several minutes. Most modems have a light that should be lit solid when start-up is complete. If necessary, refer to the information that came with your modem.

b.Vonage Device – Wait for the power and phone(s) lights to be a solid green. (The Internet light will blink whenever there is activity.)

c.Router, if you have one – Wait for the lights to come back on (consult router manual for sequence) before continuing. Wait at least 30 seconds after the lights have stopped blinking.

d.Computer

At this point, you should have both a dial tone and

Internet connectivity.

3. Try opening your web browser to view a web page. If you cannot view a web page, check to see whether your Cable or DSL

provider is having connection problems in your area.