If your Internet connection doesn’t work and you have a cable modem:
1.Unplug the modem for at least 60 seconds. If left off for less than 60 seconds, it might still “remember” old information that could prevent it from working properly.
2.If your Internet connection still does not work, you may need to register your Vonage Device with your cable provider. You will need the WAN MAC ID on the bottom of the Vonage Device.
If your Internet connection doesn't work and you have a DSL modem:
1.Make sure you are using a computer that's connected to a yellow port on your Vonage Device. On your computer, open a web browser. In the address field, type http://192.168.15.1 (the default IP address of the VT2542 Home Page) and press Enter. A login window appears.
2.In both the Username and Password fields, type router and click Login. The Home Page is displayed.
3.Click the Setup tab, then WAN Configuration. From the Type
4.In the Username and Password fields, type the username and password you normally use to login to your DSL service. If you don’t have your DSL login information, please contact your ISP and obtain the DSL username/password.
5.In the Keep Alive field, type 0 to ensure that your DSL link is always active.
6.Click Save and then Connect.
7.Click the Tools tab and click Restart on the left. Click the Restart button.
| Note: If you had an existing router connected to your DSL modem, |
6 | but it is now connected to your Vonage device, the router will have |
to be set up as a DHCP client instead of PPPoE. |