SX6P Troubleshooting, Unable to Receive Calls

SX6P Troubleshooting

Telephone Service is Not Working (Cannot place or receive calls)

•Make sure the SX6P powered on properly.

•Make sure any equipment that is externally connected to the SX6P is correctly connected.

•Test any externally connected equipment on a known system to verify operation.

•Make sure the antenna is properly connected.

•Make sure your wireless account is activated and service is established.

Unable to Receive Calls

•Is the handset on the cradle? If not, place the handset on the cradle and try again.

•Is the SX6P making a loud repetitive tone (ROH - Receiver Off-Hook)? If so, either the speaker or the handset is off-hook. Hang up and try again.

Unable to Place Calls

•If you do not hear a standard dial tone when the phone is off-hook, then there may be a problem with your service. Contact your service provider if you think the issue is service-related.

Moisture or Ventilation Problems

•Is moisture forming on or around the SX6? Remove any moisture with a clean dry towel and move the unit to a well ventilated area. Review the Temperature and Environment section of this manual (page 21) for more information.

No Power

•Is the power supply connected to the unit? Make sure power is available and that the power supply is properly connected to the SX6P.

•The power supply is connected but the unit still has no power. Make sure the circuit is functioning to the power supply. Check breakers and contact your power company. The power may be off at your location.

Phonecell® SX6P CDMA

User Manual