Southwestern Bell GH3012NB owner manual Troubleshooting

TROUBLESHOOTING

If your GH3012 is not performing to your expectations, please try these simple steps :

Problem		Suggestion
Charge light won’t come on	•	Make sure the AC Adapter is plugged into
when handset is placed in		the base unit and wall outlet.
	•	Make sure the wall outlet is functioning.
base unit.	•	Make sure the handset is properly seated in
		the base unit.
	•	Make sure the rechargeable battery pack is
		properly placed in the handset.
	• Make sure that the charging contacts on
		the handset and on the base unit are clean.
No dial tone.	•	Charge the handset for 10 hours before
		initial use.
	• Place the handset back into cradle for 5
		seconds.
	•	Make sure the handset is fully charged.
		The IN USE/CHARGE LED should light
		when the handset is in the cradle.
Can’t make outgoing calls.	•	Make sure the Tone/Pulse switch is set to
		the correct setting. If set to the Tone mode,
		switch to Pulse. You may have pulse dialing
		service.
Handset doesn’t ring.	•	Make sure the Ringer On/Off switch on the
		side of the handset is set to the “On”
		position.
	•	Rechargeable battery pack may be weak or
		not fully charged. Charge the battery pack
		for 4-5 hours.
	• Make sure the base antenna is in the
		upright position.
	•	The handset may be too far away from the
		base unit.
	•	Make sure the AC adaptor is plugged into
		the base unit and wall outlet.
	•	Make sure the wall outlet is functioning.
	• There may be too many telephones
		installed on the same line. Contact your
		local telephone company to determine the
		maximum number of extensions for your
		calling area.
	• Place the handset back into cradle for 5
		seconds.

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TROUBLESHOOTING (CONT.)

Problem		Suggestion
Caller’s voice is too low.	•	Switch the Receiver Volume Control on the
		handset to higher level.
Conversation is interrupted	•	Move closer to the base.
frequently.	• Make sure the base antenna is in the
		upright position.
Or	•	Press the CH button to switch to a clearer
Static noise is present during		channel.
conversation.
When the handset is fully	•	Press the MEM button for 2 seconds in the
charged for the first time, the		Date/Time screen. Then the display will
		show “SET LANGUAGE”.
display does not show “SET
	•	If that does not work, reset the handset by
LANGUAGE”, to begin the		unplugging and then replugging in the
		battery. Then the display will show “SET
Caller ID setup sequence.
		LANGUAGE”.
Handset does not display any	•	Check with your local telephone company
Caller ID messages.		to make sure Call Waiting Caller ID service
		is being provided on your telephone line.
	•	If you pick up the telephone before the first
		complete ring, the caller information will not
		be completely received.
The display screen is dim or	•	Adjust the contrast.
blank.
Unit is not receiving Call	•	Make sure you have subscribed to Call
Waiting Caller ID calls.		Waiting, Caller ID, and Call Waiting Caller ID
		service from your local telephone company.
	•	The Caller ID data may have been affected
		by temporary noise or line conditions. In
		these cases, you may see the incorrect
		information on the display, such as NO
		CALLER ID, CID BLOCKED, ERROR, a
		blank screen, only the telephone number,
		or only the name.
Telephone numbers are not	• Make sure you have set your local area
		code.
dialed correctly from the
	•	Make sure the displayed telephone number
caller list.		reflects the correct dialing situation (i.e. “1”
		before area code).
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