Avaya Callmaster V manual Release, To disconnect from a call

RELEASE

An ACD agent can press

Release

to disconnect from a call.

To disconnect from a call

1.Press

Note:

Release .

Pressing Release is faster than waiting for a caller or trunk to disconnect and enables you to perform other ACD or voice terminal procedures sooner. You do not hear dial tone after you press Release .

If you want to disconnect from a call and then place another call, you can press Drop instead.

SPEAKER (LISTEN-ONLY) and GROUP LISTEN

The Speaker feature allows you to place calls or access other features without using the headset. However, in order to speak to the other party, you must use the headset. With the Group Listen feature, the headset and speaker are active at the same time.

To use the listen-only speaker to place a call without using the headset or for any listening-only feature (such as monitoring a call on which you have been put on hold or for group listening)

1.Press Spkr (or ).

2.Place a call or access the selected feature.

3.Adjust speaker volume if necessary:

To raise the volume, press the right half of the Speaker Volume control

button labeled ; to lower the volume, press the left half of the

Speaker Volume control button labeled .

The display shows the volume level: (There are eight volume levels.)

->>>>>> +

To end a call (while the headset is off and only the speaker is active)

1. Press Spkr (or ).

To activate the speaker while using the headset so that both are active at the same time (the Group Listen feature)

1.	While you are using the headset, activate the speaker by pressing
	Spkr	(or	).
To turn off the speaker and return to headset use
1.	Press	Spkr (or	).

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