Samsung ITP-5107S, ITP-5121D Troubleshooting, Phone does not boot when the power is connected

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ITP-5121D/ITP-5114D/ITP-5107S IP phone User Guide

TROUBLESHOOTING

Possible problems and troubleshooting steps for your phone are described below. Check the troubleshooting steps before contacting your Authorized Samsung Reseller.

The phone does not boot when the power is connected.

The phone does function after booting.

Dial tone is not heard when you lift the handset or press the Speaker [ ] button.

-Check to confirm that the data network cable is connected to the LAN socket on the phone properly.

-Check to confirm that the connected power

▶adaptor is the one supplied with the Phone.

-Disconnect the power adaptor from the phone, and connect it again after about 10 seconds. (Refer to ‘Connecting Lines to the Phone’ section of ‘Preparation’ in this guide.)

-If the screen of the phone displays ‘IP conflict’, you should consult your Network Administrator.

This indicates another network device(e.g. PC)

▶is using the same IP address as your phone.

-If the screen of the phone displays ‘ID conflict’, you should consult your System Administrator. This indicates the user ID for your phone is already in use by another phone user.

-Check that the data network cable and the data cable to your PC are connected correctly

▶to the LAN and PC sockets respectively.

-Check that the network environment is setup correctly in the phone.(You should consult your System Administrator.)

 

 

 

Nothing appears on the

 

Check that the data network cable is correctly

LCD screen while the

▶

connected to the LAN socket on the phone.

phone is being used.

 

(Refer to ‘Connecting Lines to the Phone’

 

 

section of ‘Preparation’ in this guide.)

 

 

 

 

 

 

© SAMSUNG Electronics Co., Ltd.

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Contents IP phone User Guide Symbols Safety ConcernsConventions ITP-5121D/ITP-5114D/ITP-5107S IP phone User Guide It may cause damage to some Table of Contents Troubleshooting Annex Before USE Main FeaturesHold Checking Parts in the Package ITP-5107S Front Side ITP-5121D/ITP-5114D Front SideITP-5121D/ITP-5114D Installing the phoneITP-5107S Using as Desktop Phone Installing the IP Phone SupportPage Adjusting the Handset Volume Adjusting VolumeThings YOU should Know Adjusting Ring Volume Adjusting Speaker VolumeSpecial Button Used Entering CharactersITP-5114D Entering Characters Procedures for entering characters are described belowButton LED Phone Status IndicatorMaking a Call Basic FunctionsCalling an Extension Number Calling an Outside number New Call Using a SpeakerphoneTo NND RedialYou can redial the saved number anytime Save Number with RedialAnswering a Call Using a HandsetCall Pickup Hold an Intercom Call Features Used During a CallMute Hold an Outside CallTransferring a Call Conference Calls Navigation Buttons Application MenuMenu Button Send Button Cancel buttonEnd Button Enter buttonButton is used Direction buttonEntering Application Menus How to Select MenuApplication Menus Phone does not boot when the power is connected TroubleshootingPage Annex Product Specifications
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