Manuals / Samsung / TV and Video / Televisions

Samsung UA55NU7300KXXV manual Troubleshooting Internet Connectivity Issues, No network cable found

Models: QA55Q8CNAKXXV QA65Q9FNAKXXV UA65NU7100KXXV UA50NU7400KXXV UA55NU8000KXXV QA75Q7FNAKXXV UA49NU7300KXXV UA43NU7100KXXV UA65NU8500KXXV UA65NU7500KXXV QA55Q7FNAKXXV UA75NU7100KXXV UA82NU8000KXXV UA55NU7300KXXV UA75NU8000KXXV UA55NU7500KXXV UA58NU7103KXXV QA65Q7FNAKXXV UA65NU8000KXXV UA49NU7500KXXV UA55NU7400KXXV UA65NU7400KXXV UA55NU8500KXXV UA40J5250DKXXV UA43NU7400KXXV QA75Q9FNAKXXV UA55NU7100KXXV UA49NU7100KXXV QA65Q8CNAKXXV

1 184

Download 184 pages 10.01 Kb

Page 26

Image 26

Troubleshooting Internet Connectivity Issues

If your TV won't connect to the Internet, try the solutions below.

Troubleshooting Internet connectivity issues Try Now

After reading the following content, troubleshoot the Internet connection issue. If the problem persists, contact your Internet Service Provider.

No network cable found

Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is turned on. If the router is on, try turning it off and then on.

Wireless network connection failed

If a selected wireless router is not found, go to Open Network Settings, and then select the correct router.

––		Settings General Network Open Network Settings

- 26 -

Page 26

Image 26

Samsung UA55NU7300KXXV Troubleshooting Internet Connectivity Issues, Troubleshooting Internet connectivity issues Try Now

Contents

Manual Contents TV Viewing Remote Control and PeripheralsSmart Features Picture and Sound System and SupportTroubleshooting Precautions and NotesAccessibility Guidance Read Before Playing Photo, Video, or Music FilesConnecting the Samsung Smart Remote to the TV Quick GuidesNotification Using Smart HubSettings Search Ambient ModeSource AppsAmbient Mode Using the Ambient ModeScreen states related to Ambient Mode Changing the content and settings for Ambient Mode Setting up the content for Ambient ModeSetting up the Ambient Mode details Changing the background colour of Ambient ModeUsing Voice Interaction Running Voice InteractionLearning about Voice Command Guide Voice Command GuideRequirements for using Voice Interaction Read Before Using Voice InteractionPrecautions for Voice Interaction Settings General Start Setup Try NowUpdating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version Getting Support Settings Support Remote Management Try NowWhat is Remote Support? Getting support through Remote ManagementSettings Support About This TV Try Now Finding the contact information for serviceRequesting service Settings Support Request Support Try NowConnection Guide Source Connection GuideConnecting an Antenna Aerial You can connect an antenna cable to your TVSettings General Network Open Network Settings Try Now Connecting to the InternetConnecting to your Internet network Establishing a wired Internet connectionEstablishing a wireless Internet connection Settings General Network Open Network Settings WirelessChecking the Internet connection status Resetting Your NetworkConnecting an IP control device to the TV Turning on the TV with a Mobile DeviceSettings General Network Expert Settings IPv6 Status Setting up an Internet connection over IPv6Settings General Network Expert Settings IPv6 Settings General System Manager Device Name Try NowConnecting to a Network via a Mobile Dongle For India Only Wireless network connection failed Troubleshooting Internet Connectivity IssuesTroubleshooting Internet connectivity issues Try Now Settings General Network Open Network SettingsSettings General Network Network Status IP Settings Unable to connect to a wireless routerIP auto setting failed Unable to connect to the networkConnecting Video Devices Connecting with an Hdmi cableComponent Component in / AV Connecting through a wireless network Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Audio Input and Output ConnectionsConnecting through the Hdmi port ― Screen Sharing Hdmi Connecting a ComputerConnecting Bluetooth Devices General System Manager Device Name Connecting Your Mobile DeviceConnecting to the TV via the SmartThings app Settings General System Manager Access Notification Switching between external devices connected to the TVChanging the input signal Managing a Mobile Device Edit Editing the name and icon of an external device Universal Remote InformationConnection Notes Using additional functionsWhen connecting an external device, note the following Connection notes for HdmiConnection notes for audio devices Connection notes for computers Connection notes for mobile devicesRemote Control and Peripherals About the Samsung Smart Remote Qled TVButton to run Voice Interaction Geographical areaSamsung Smart Remote Using the Universal Remote About the Samsung Smart Remote UHD TV Button to run Voice Interaction Samsung Smart Remote Using the Universal Remote Connecting the Samsung Smart Remote to the TV Source Universal Remote Set Anynet+ HDMI-CEC to On Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC device Controlling the TV with a Keyboard or Mouse Connecting a USB keyboard or mouseConnecting a Bluetooth keyboard or mouse Device ListOpen Using the keyboard and mouseEnable Scroll Mode Setting up the mouse Setting up the input devicesSetting up the keyboard Keyboard Language Keyboard typeUse the Virtual keyboard to enter text on your TV Entering Text using the On-Screen Virtual Keyboard Recommend text Options Predict Next CharacterSmart Hub Settings Support TermsSettings Support Self Diagnosis Reset Smart Hub You can enjoy various apps with Smart HubDelete All SettingsDisplaying the Home Screen You can delete all your notificationsSleep Timer Picture ModeSound Mode Sound OutputYou can search the apps or games in Smart Hub services Moving an item on the Home Screen Removing an item on the Home ScreenLaunching Smart Hub automatically Testing Smart Hub connectionsResetting Smart Hub Launching the last used app automaticallyCreating and managing your Samsung account Using a Samsung accountSettings General System Manager Samsung Account Try Now AccountSettings General System Manager Samsung Account Sign Signing in to a Samsung accountGeneral Signing out of your Samsung accountViewing the user agreement and privacy policy ModeScreen states related to Ambient Mode Changing the content and settings for Ambient Mode Setting up the Ambient Mode details App Search Using the Apps ServiceSign Launching an app Installing and running an appInstalling an app Adding apps to the Home Screen Managing purchased or installed apps Removing an app Select Add to Home Moving apps Reinstalling an app Locking and unlocking apps Checking the app information detailsGallery Using the Gallery AppGallery Settings Open categoryUsing the Universal Guide App Location selection list Using the SmartThings AppSmartThings Launching the e-Manual Using the e-ManualSettings Support Open e-Manual Set Your SceneInternet Using the InternetUsing the buttons in the e-Manual Index Select a keyword to navigate to the relevant Filter By Filters the media content by type of mediaPlaying pictures/video/music Sorts the content list Playing media contentPlaying multimedia content on PC or mobile device Sort ByPlaying multimedia content on USB device Using Voice Interaction Learning about Voice Command Guide Read Before Using Voice Interaction Viewing Digital Broadcast Information at a Glance Using the guideSettings General System Manager Time Clock Live TV Guide Try NowAerial Type You can change the broadcast signal to receive Recording Programmes Recording programmesLive TV Schedule Manager or Recordings Schedules Edit Managing the schedule recording listLive TV Schedule Manager or Recordings Schedules Live TV Schedule Manager or Recordings Schedules DeleteSetting up a schedule viewing for a channel Setting Up a Schedule ViewingSetting up a schedule recording start Viewing recorded programmesEditing a schedule viewing Setting the Schedule Viewing TimeCanceling a scheduled viewing Checking scheduled viewingsButton Using TimeshiftTo activate the Timeshift function while watching TV, press Edit Recording TimeInfo Go to Live TVStop Recording / Stop Timeshift Pause / PlayFavourites Displays Favourites 1 to Favourites Channel Type Using the Channel ListLive TV Channel List SortEditing registered channels Editing channelsRemoving registered channels Live TV Channel List All Edit ChannelsViewing and selecting channels on Favourites lists only Creating a Personal Favourites ListRegistering channels as favourites Removing channels from a favourites list Editing a Favourites ListAdding channels to favourites list Rearranging a favourites listTV-Viewing Support Functions Changing the broadcast signalChecking digital channel signal info and strength Scanning for available channelsRestricting Viewing to Specific Channels Using Programme Rating LockConfiguring advanced broadcasting settings Selecting the broadcasting audio optionSettings Broadcasting Expert Settings Manual Tuning Try Now Tuning broadcast signals manuallySettings Broadcasting Expert Settings Audio Options Try Now Selecting the broadcast audio languageSettings Broadcasting Expert Settings Fine Tune Try Now Fine-tuning analogue broadcastsTuning analogue channels Settings Broadcasting Expert Settings Transfer Channel ListEnabling/Disabling Edit Channel Numbers Settings Broadcasting Expert Settings Edit Channel NumbersSettings Broadcasting Expert Settings TVkey Interface Changing teletext languageSettings Picture Picture Mode Try Now Adjusting the Picture QualityChoosing a picture mode Contrast Enhancer Try Now HDR+ Mode Configuring advanced picture settingsSettings Picture Expert Settings Try Now Local DimmingPlaying games on an optimised screen Setting the Viewing Environment for External DevicesFilm Mode Try Now Colour Tone Try Now White Balance Try NowConfiguring Game Motion Plus Configuring game mode detailsUsing Hdmi black level Viewing UHD videosChanging the picture size Changing the picture size in 43 or Screen Fit modePicture Support Functions Changing the picture size automaticallyChoosing a sound mode Configuring a Sound Mode and Expert SettingsAdjusting the picture size and/or position Settings Sound Sound Mode Try Now104 Configuring advanced sound settingsSettings Sound Expert Settings Try Now Settings Sound Sound Output Try Now Using the Sound Support FunctionsListening to the TV through Bluetooth devices Settings Sound Sound Output Speaker ListSettings Sound Wi-Fi Speaker Surround Setup Try Now 106Settings General System Manager Time Try Now Using the Time Functions and the TimersSetting the current time Settings General System Manager Time Clock Clock Mode AutoSettings General System Manager Time Clock Time Offset Using the timersSettings General System Manager Time Clock Time Zone Settings General System Manager Time Sleep TimerSettings General Eco Solution Try Now Using the Auto Protection Time and Energy Saving FunctionsSetting the Auto Protection Time Reducing the energy consumption of the TV110 Running Accessibility Shortcuts Using Other FunctionsRunning the accessibility functions Protecting the TV from Hacking and Malicious CodeEnabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try NowChanging the volume, speed, and pitch of the Voice Guide Audio DescriptionWhite text on black background high contrast Setting the screen to a black and white toneLearning about the remote control for the visually impaired Inverting the screen colourLearning about the TV menu Settings General Accessibility Menu Learning Screen Try NowSettings General Accessibility Subtitle Settings Try Now Watching TV broadcasts with subtitlesSettings General System Manager Try Now Configuring advanced system settingsSettings General Accessibility Multi-output Audio 115Settings General System Manager Usage Mode Try Now Restoring the TV to the factory settingsSelecting Usage or Retail Mode Settings Support Self Diagnosis Reset Try Now117 Settings Broadcasting Expert Settings HbbTVHbbTV 118 Teletext FeatureOn the Samsung Smart Remote 119 On the standard remote control 120Typical Teletext 121Troubleshooting 122123 Diagnosing TV operational issuesSettings Support Self Diagnosis Try Now Settings Support Self Diagnosis Start Picture Test Try Now There Is a Problem with the PictureTesting the picture 124Auto Tuning Settings Picture Expert Settings Auto Motion Plus SettingsSettings General System Manager Time Sleep Timer 125126 Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test Try Now 127There Is a Problem with the Broadcast 128TV Wont Connect to the Internet Settings General Network Network StatusMy Computer Wont Connect 129130 Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working Schedule Recording cannot beHave Trouble Launching/Using Apps 131Initialise the settings to factory defaults Want to Reset the TVWhen files arent playing, this may help resolve the problem My File Wont Play133 Other IssuesUse these procedures to resolve other issues that may occur Broadcasting function Settings General System Manager Usage Mode134 Settings General System Manager Time Clock Before Using the Recording and Timeshift FunctionsBefore using the recording and schedule recording functions 135136 Check the supported broadcasting audio options Before using the timeshift functionSupported broadcasting audio options 137Read Before Using Apps 138Read Before Using the Internet 139Wireless security protocols Read before setting up a wireless Internet connectionPrecautions for wireless Internet 140Limitations on use of photo, video, and music files Try Now Read this information before playing media contentRead Before Playing Photo, Video, or Music Files 141142 Supported external subtitlesSupported internal subtitles 143 Supported image formats and resolutionsSupported music formats and codecs Video codecs supported by NU7100 model series or higher 144Video codecs supported by NU7090 model series or lower 145Audio decoders Other restrictionsVideo decoders 146Installing an anti-theft lock Read After Installing the TVPicture sizes and input signals Read this information after installing the TVIf Hdmi UHD Color is set to On Supported Resolutions for UHD Input SignalsIf Hdmi UHD Color is set to Off 148149 Read Before Connecting a Computer Supported ResolutionsCheck the supported resolution for PC input signals Vesa DMT 150CTA-861 151152 Supported Resolutions for Video SignalsCheck the supported resolution for video signals 153 Read this information before using a Bluetooth device Read Before Using Bluetooth DevicesRestrictions on using Bluetooth 154155 Displays the previous or the next multimedia content filePrevious / Next 156 Options Fit to screenZoom 157Suffix Parental Rating Thailand only 158Licence 159Description of the Samsung Smart Remote Using the Remote controlOrientation of the Samsung Smart Remote 160161 Colour buttonsPlay/pause button View descriptions of accessibility menu functions Using the accessibility menuAccessibility Shortcuts menu 162Step by Step instructions to run the options Opening the Accessibility Shortcuts menuUsing the Accessibility Shortcuts menu Turning on Voice Guide164 Turning on Audio DescriptionLearning TV Remote Turn Audio Description on Setting accessibility settings using Voice InteractionTurn Voice Guide on Turn High Contrast onTurning the TV on Using the TV with Voice Guide onWatching TV Changing channelUsing programme information Using on-screen number entry via the Samsung Smart RemoteChanging volume 167168 Using the guideLive TV Guide Schedule Viewing To view a programme on nowOther options in the guide 169Stop Displaying your favourite channelsSchedule Recording View DetailsCancelling a scheduled viewing from the Guide Cancelling a scheduled viewingSetting up a schedule viewing You have two ways to cancel a scheduled viewingSchedule Manager or Recordings Schedules Delete Cancelling a scheduled viewing from Smart HubSee how to list the channels available on your TV Press Select to open Schedule Manager or RecordingsFavourites 173To add channels to a favourites list Detail Creating a Personal Favourites ListRegistering channels as favourites Open the Channel List175 Deleting channels from a favourites list DetailViewing and selecting channels on favourites lists only Recording 176Scheduling viewing from the programme info window Changing the recording timeRecording the programme you are watching 177178 Deleting a recorded programmeLive TV Schedule Manager or Recordings Record 179 Settings Support Terms & PolicySmart Hub 180 Using the Home Screen in Smart HubNotification 181 Apps SourceSearch Universal GuideLaunching the e-Manual 183184