I Can't Hear the Sound Clearly

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

Settings Support Self Diagnosis Start Sound Test Try Now

If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

The problem

 

Try this!

 

 

 

There is no sound or the

Check the volume control of the device (cable box or satellite box, DVD, Blu-ray, etc.)

sound is too low at maximum

connected to your TV.

volume.

 

 

 

 

 

Set Sound Output to TV Speaker.

 

●●

Settings Sound Sound Output

 

If you are using an external device, check the device’s audio output option. For example,

 

you may need to change your cable box’s audio option to HDMI if the box connected to your

The picture is good but there

TV is using an HDMI cable.

is no sound.

To listen to computer sound, connect an external speaker to the computer’s audio output

 

connector.

 

If your TV has a headphone jack, make sure there is nothing plugged into it.

 

Reboot the connected device by disconnecting and then reconnecting the device’s power

 

cable.

 

 

 

 

 

 

Check whether the Digital Output Audio Format is set to Dolby Digital+. If you are using a

 

receiver that does not support Dolby Digital Plus, you will hear no sound when you select

No sound is heard.

Dolby Digital+.

 

 

 

 

●●

Settings

Sound

Expert Settings

Digital Output Audio Format

 

 

Dolby Digital+

 

 

 

 

 

 

 

 

 

Run Start Sound Test.

 

 

 

 

●●

Settings

Support

Self Diagnosis

Start Sound Test

The speakers are making an

Make sure that the audio cable is connected to the correct audio output connector on the

odd sound.

external device.

 

 

 

 

For antenna or cable connections, check the signal information. A low signal level may

 

cause sound distortions.

 

 

 

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Samsung UA65NU8500KXXV, UA55NU7100KXXV, UA65NU7100KXXV, UA82NU8000KXXV Cant Hear the Sound Clearly, Testing the sound, 127

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