Samsung UA65NU8500KXXV, UA55NU7100KXXV manual Cant Hear the Sound Clearly, Testing the sound, 127

I Can't Hear the Sound Clearly

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

Settings Support Self Diagnosis Start Sound Test Try Now

If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

The problem		Try this!
There is no sound or the	Check the volume control of the device (cable box or satellite box, DVD, Blu-ray, etc.)
sound is too low at maximum
	connected to your TV.
volume.
	Set Sound Output to TV Speaker.
	●●	Settings Sound Sound Output
	If you are using an external device, check the device’s audio output option. For example,
	you may need to change your cable box’s audio option to HDMI if the box connected to your
The picture is good but there	TV is using an HDMI cable.
is no sound.	To listen to computer sound, connect an external speaker to the computer’s audio output
	connector.

If your TV has a headphone jack, make sure there is nothing plugged into it.

	Reboot the connected device by disconnecting and then reconnecting the device’s power
	cable.
	Check whether the Digital Output Audio Format is set to Dolby Digital+. If you are using a
	receiver that does not support Dolby Digital Plus, you will hear no sound when you select
No sound is heard.	Dolby Digital+.
	●●	Settings	Sound	Expert Settings	Digital Output Audio Format
		Dolby Digital+
	Run Start Sound Test.
	●●	Settings	Support	Self Diagnosis	Start Sound Test
The speakers are making an	Make sure that the audio cable is connected to the correct audio output connector on the
odd sound.	external device.
	For antenna or cable connections, check the signal information. A low signal level may
	cause sound distortions.

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