VTech ip8301 manual Feature Specific

Page 103

Feature Specific

Problem

Suggestion

I can not make any

• Try plugging the cable to different jack to find if the issue is isolated to one

calls from my

phone or jack.

cordless handset?

• While calling out of your local calling area, confirm that you are dialing 1,

 

then the area code and then the number.

 

• While calling international calls, confirm that you are dialing 011, plus the

 

country code, then the phone number.

 

• If you are unable to both make and receive calls, review the FAQ for ‘No dial

 

tone’ condition.

 

• If the problem persists call customer care at 1-800-Comcast for support.

I can not make

• If you are able to make local calls, but are unable to make long distance

long distance calls

calls, please check that you are dialing 1, then the area code and the

from my cordless

number for a call that is placed out of your local calling area. If calling an

handset?

international number, confirm that you are dialing 011, plus the country

 

code, then the phone number.

 

• If none of the above restores your ability to make long distance calls, call

 

1-800-Comcast for support.

I can not receive

• Check the ringer on your phone to make sure it is turned on.

any calls on my

• If the phone rings a half ring on incoming calls, Call Forwarding may be

cordless handset?

activated. Disable the Call Forwarding feature.

 

• Try plugging the cable into different jack to find out if the issue is isolated to

 

one phone or jack.

 

• If you are unable to both make and receive calls, review the FAQ for ‘No

 

dial tone’ condition.

I have no dial tone,

• Check if the ‘Power’ light in the Voice Modem and Base, ‘DS’, ‘US’,

or cannot break the

‘Telephone1’ / ’Telephone2’ lights in the Voice Modem are glowing.

dial tone on my

• If ‘Power’ lights are not glowing, check whether the pre-wiring is proper and

cordless handset?

power ON the Voice Modem and Base again.

 

• If ‘Power’ lights in the Voice Modem and Base are glowing and ‘DS’ light in

 

Voice Modem is blinking, check the cable signal by restarting the base. If

 

poor, try plugging the cable in a different cable jack to get good signal.

 

• If ‘Telephone1’ / ‘Telephone2’ lights are not glowing, check the pre-wiring of

 

RJ11-RJ11 port of the Voice Modem and Base.

 

• Check whether the dial tone is received by connecting another phone with

 

the RJ11 port of the Voice Modem. If the problem still persists, call

 

1-800-Comcast for support.

103

Troubleshooting

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Contents Page Page Page Index Package Contents List Phone Keypad and Screen Layout Getting to know the ip8301Phone Keypad and Screen Layout Handset Status Icons Handset Status IconsGetting to know the ip8301 Using the HandsetChart of characters Chart of symbols Base Layout Base LayoutActivation ActivationBasic calling Features Basic Calling FeaturesAnswering a call Making a call Making an internal Intercom call Call waiting for External Calls Answering an external call during an Intercom callRedial Mute VolumeBasic Phone Operations Handset Speaker phone and hands-freeRemote Firmware Upgrade Remote Firmware UpgradeMultiple profiles Multiple ProfilesCreate New user Profile login and logout Delete User Profile SettingsAuto Logout Change Display Name Ringer Volume Phone SettingsKeypad Tone Contrast Phone Settings-ContrastReset Settings Phone Settings-Reset SettingsRing Tones Phone Settings-Ring TonesTime Phone Settings-Time Set TimeSet the Time Phone Settings-Time Set Time Register to Base Registration SettingsHandset Settings Handset SettingsHandset Settings Select Base Base Settings Base SettingsChange System PIN Base Settings De-register Handset Base Settings Clear VMWIVoice Mail Waiting Indicator Base Settings Help Help Call FeaturesHelp Help Online Services Weather Updates Online ServicesWeather Updates Headlines HeadlinesData Connectivity Error Data Connectivity ErrorLocation Accessing Yellow PagesYellow Pages Yellow PagesPrevious Locations Enter full address Top Searches Search by Category Previous Searches Call log Call LogMissed calls Answered Calls Call log Answered CallsDialed calls Visual VoiceMail Advanced FeaturesVisual VoiceMail Access-Setup Telephone number Visual VoiceMailVisual VoiceMail Access Options-Display New Options-Display Saved Listening to Voicemail Options-Display AllVoicemail Delete Voicemail Call Voicemail Save Number Email Access Reading an Email Replying to an Email Forwarding an Email Page Deleting an Email Refreshing the Email Inbox Viewing Shared Address Book Address BookAddress Book Personal and Shared Address bookList Empty Viewing Personal Address bookViewing a Contact in Address Book Making a call from a contact in the Address Book Creating a New Contact in the Shared Address Book Address Book Creating a New Contact in the Personal Address Book Address Book Searching a Contact in the Address Book Editing a Contact Address Book Deleting a Contact Copy To Phone Battery BatteryOperating Range MaintenanceAbout Cordless Telephones About Cordless TelephonesVoice Modem Connections Layout DiagramsImportant Safety Instructions Important Safety InstructionsImportant Safety Instructions Warranty WarrantyWarranty Regulations RegulationsRegulations Technical Specifications Technical SpecificationsTroubleshooting TroubleshootingDuring Activation TroubleshootingTroubleshooting Troubleshooting 100 101 102 Feature Specific 104 Index Index106
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