VTech ip8301 manual TroubleshootingTroubleshooting

The phone system has determined that the selected cable connection is either not active or has a signal level too low to guarantee reliable Phone service. To resolve the issue please perform the following steps:

•Check that all the coax cable connections are tightened.

•Press Retry

If this didn’t solve the problem then perform the following steps:

•Unplug all of the equipment and remove the Battery Pack from the Black Modem

•Find another cable connection in the house

•Reinstall the equipment and follow the installation instructions from the beginning

•Press Exit to close and try again later.

If you are unable to find any cable connection in the house that passes, call 800-931-0790.

The phone system is unable to communicate with the Comcast data Services. To resolve the issue, perform the following the steps:

•Press Retry.

•Remove the power cable from the Black Modem

•Remove the Battery Pack from the Black Modem

•Check if the coaxial cable is connected securely to the Black Modem

•Remove the AC adapter from the Silver Base

•Press and hold the OFF button on the phone until the Comcast logo appears

•Reconnect the power cable to the Black Modem

•Reinstall the Battery Pack to the Black Modem

•Reconnect the AC adapter to the Base

•Wait until the power, Internet and Info lights are glowing on the Base. This can take up to two minutes

•Press the softkey under Start on the handset and follow the onscreen instructions

•Press Exit to close and try again later.

If the problem persists call 800-931-0790

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TroubleshootingTroubleshooting